Helpdesk Analyst - IT Support

Placements24; Stellenbosch; Híbrido; ZAR 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Medical & retirement benefits

Training & development

Hybrid work in Stellenbosch

IT infrastructure access

Resumo da oferta

Placements24 is seeking a Helpdesk Analyst to join its IT support team in Stellenbosch, Western Cape. This hybrid role provides first-line technical support to internal staff, troubleshooting hardware, software, and network issues while balancing in-person collaboration with remote work options.

The successful candidate will have a matriculation certificate and an IT qualification or certification, with proven IT helpdesk experience and strong customer service and communication skills.

Qualificações

• Matriculation certificate required; a relevant IT qualification or certification is highly desirable.
• Proven experience in an IT helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems and common office productivity suites.
• Good understanding of computer hardware, peripherals, and basic networking concepts.

Responsabilidades

• Respond to and resolve IT support tickets submitted by employees via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and basic network issues for desktops, laptops, and peripherals.
• Install, configure, and maintain computer hardware and software applications.
• Assist with user account management, including setup, password resets, and permissions.
• Escalate complex IT issues to senior IT staff or relevant specialists when necessary.
• Contribute to maintaining IT inventory and documentation for the helpdesk team.

Conhecimentos

Customer service

Problem solving

Communication

Team collaboration

Formação académica

Matriculation certificate

IT qualification or certification

Ferramentas

Windows OS

macOS

Descrição da oferta de emprego

About the Role

Our client seeks a skilled Helpdesk Analyst to join their IT support team in Stellenbosch, Western Cape . This role is central to providing first-line technical support to internal employees, ensuring smooth daily operations. You will be responsible for troubleshooting hardware, software, and network issues, responding to support requests, and maintaining IT systems. This hybrid position balances the need for in-person team collaboration with the flexibility of remote work, offering a professional environment where technical expertise and problem-solving skills are highly valued and contribute directly to the company's productivity.

Key Responsibilities

• Respond to and resolve IT support tickets submitted by employees via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and basic network issues for desktops, laptops, and peripherals.
• Install, configure, and maintain computer hardware and software applications.
• Assist with user account management, including setup, password resets, and permissions.
• Escalate complex IT issues to senior IT staff or relevant specialists when necessary.
• Contribute to maintaining IT inventory and documentation for the helpdesk team.

Requirements

• Matriculation certificate required; a relevant IT qualification or certification is highly desirable.
• Proven experience working in an IT helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems and common office productivity suites.
• Good understanding of computer hardware, peripherals, and basic networking concepts.
• Strong problem-solving skills and attention to detail.
• Excellent customer service and communication abilities, with a focus on clear explanations.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive medical and retirement benefits package.
• Opportunities for further IT training and professional development.
• A collaborative hybrid work environment fostering professional growth in Stellenbosch .
• Access to modern IT infrastructure and resources.