Remote IT Helpdesk Analyst

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Health, dental, and vision insurance

Remote work stipend

Certifications & training support

Supportive remote team environment

Job summary

Placements24 is seeking an experienced Remote IT Helpdesk Analyst to support staff worldwide from a home office. You will diagnose and resolve issues across hardware, software, network, and printers, while maintaining clear documentation and knowledge base articles.

This role requires strong Windows/macOS skills, VPN experience, and excellent remote communication. A reliable internet connection and a suitable home office setup are essential for successful, full-time remote work.

Qualifications

• Proven experience in IT helpdesk or technical support, preferably remote.
• Strong knowledge of Windows and macOS, Microsoft Office, and common business apps.
• Familiarity with network troubleshooting, VPN, and mobile device support.
• Clear and concise communication for remote interaction.
• Reliable internet and a suitable home office setup for full-time remote work.

Responsibilities

• Provide first and second-level technical support to end-users remotely via various channels.
• Diagnose and resolve hardware, software, network, and printer issues for all company devices.
• Install, configure, and update software applications and operating systems across the user base.
• Manage user accounts, permissions, and access to IT resources.
• Document all support requests, actions taken, and resolutions in the IT ticketing system.
• Assist in maintaining IT documentation and knowledge base articles.

Skills

Remote IT Helpdesk

Windows & macOS

Office 365

VPN

Troubleshooting

Communication

Tools

Ticketing System

Remote Desktop

Job description

About the Role

Our client is seeking an experienced and proactive Remote IT Helpdesk Analyst to provide essential technical support to their employees worldwide, operating exclusively in a remote capacity. This role is fundamental in maintaining the smooth operation of the company's IT infrastructure by addressing user issues efficiently and effectively. You will be responsible for diagnosing and resolving a wide range of technical problems, ensuring minimal downtime and maximum productivity for all staff members. This position is perfect for a self-motivated IT professional who excels in independent problem-solving, possesses strong communication skills, and is adept at navigating diverse technical challenges from a home office setting, reinforcing the company's commitment to a connected and productive remote workforce.

Key Responsibilities

• Provide first and second-level technical support to end-users remotely via various communication channels.


• Diagnose and resolve hardware, software, network, and printer issues for all company devices.


• Install, configure, and update software applications and operating systems across the user base.


• Manage user accounts, permissions, and access to IT resources.


• Document all technical support requests, actions taken, and resolutions in the IT ticketing system.


• Assist in the maintenance and improvement of IT documentation and knowledge base articles.

Requirements

• Proven experience in an IT helpdesk or technical support role, preferably in a remote setting.


• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.


• Familiarity with network troubleshooting, VPN, and mobile device support.


• Excellent problem-solving skills and the ability to work independently under pressure.


• Clear and concise communication skills, both written and verbal, for remote interaction.


• Must have a reliable internet connection and a suitable home office setup to support full-time remote work originating from the Stellenbosch region.

Benefits

• Competitive annual salary and performance-based bonuses.


• Comprehensive health, dental, and vision insurance.


• Generous paid time off and remote work stipends.


• Opportunities for professional certifications and ongoing training.


• A supportive and collaborative remote team environment.