Helpdesk Analyst

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Hybrid work

Medical benefits

Retirement plan

IT training

Career growth

Stellenbosch office

Job summary

Placements24 is seeking a skilled Helpdesk Analyst in Stellenbosch to join a hybrid team, supporting staff and clients with IT issues. You will troubleshoot hardware, software, and network problems, manage tickets, and help maintain system integrity in a mixed office and remote environment.

The role requires solid experience in IT support, strong communication skills, and the ability to explain technical concepts clearly. Hybrid work, competitive benefits, and ongoing training are offered.

Qualifications

• Experience as a Helpdesk Analyst or similar IT support role.
• Strong technical aptitude with Windows/macOS and common applications.
• Experience with troubleshooting network connectivity and hardware issues.
• Familiarity with IT support ticketing systems and remote support tools.
• Excellent communication and customer service skills, able to explain technical terms clearly.
• Ability to work effectively in a hybrid office/remote environment.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues for staff and clients.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management and inventory tracking.
• Contribute to IT documentation and knowledge base articles.

Skills

Helpdesk experience

Windows

macOS

Networking basics

Ticketing systems

Remote support

Customer service

Education

IT certification/diploma

Tools

Remote desktop tools

Active Directory

Job description

About the Role

Our client is seeking a skilled Helpdesk Analyst to join their team in Stellenbosch , operating under a hybrid work model. This role is critical for providing essential technical support to our internal staff and external clients, ensuring smooth operations and minimal disruption. You will be responsible for troubleshooting IT issues, managing service requests, and maintaining system integrity. This is an excellent opportunity for an IT-savvy individual who enjoys problem-solving and collaborating within a mixed office and remote work environment.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and ticketing system.


• Diagnose and resolve hardware, software, and network issues for staff and clients.


• Install, configure, and maintain computer hardware, software, and peripherals.


• Manage user accounts, permissions, and access rights.


• Assist with IT asset management and inventory tracking.


• Contribute to the creation and maintenance of IT documentation and knowledge base articles.

Requirements

• Proven experience as a Helpdesk Analyst or in a similar IT support role.


• Strong technical aptitude and knowledge of operating systems (Windows, macOS) and common applications.


• Experience with troubleshooting network connectivity and hardware issues.


• Familiarity with IT support ticketing systems and remote support tools.


• Excellent communication and customer service skills, with the ability to explain technical terms clearly.


• Ability to work effectively in both an office and remote capacity within a hybrid structure.

Benefits

• Competitive salary and performance incentives.


• Flexible hybrid work arrangement.


• Comprehensive medical and retirement benefits.


• Access to ongoing IT training and certifications.


• Professional and collaborative work environment in Stellenbosch .


• Opportunities for career advancement in IT.