Help Desk Analyst

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Health, dental and vision coverage

Retirement savings plan

Training and development opportunities

Job summary

Placements24 in Stellenbosch is seeking an experienced Help Desk Analyst to join their team in a hybrid role, providing IT support to employees and ensuring the smooth operation of computer systems.

The ideal candidate has 2+ years in a help desk or technical support, solid Windows and macOS, Office proficiency, basic networking knowledge, and excellent communication skills for a mix of remote and on-site work. This role offers growth opportunities and access to training in IT fundamentals.

Qualifications

• 2+ years in IT Help Desk or technical support.
• Proficient in Windows and macOS.
• Experience with Microsoft Office Suite.
• Familiar with basic networking concepts.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond to and resolve end-user IT support requests via phone, email, and ticketing system.
• Install, configure, and maintain hardware, software, and peripherals.
• Troubleshoot network connectivity, software, and hardware issues.
• Assist with user account management, including password resets.
• Document all support activities and configurations.
• Provide basic training and guidance on IT best practices.

Skills

Help Desk experience

Windows & macOS

Office Suite

Networking basics

Strong communication

Job description

About the Role

Our client is seeking an experienced Help Desk Analyst to join their team in Stellenbosch. In this hybrid role, you will provide essential IT support to employees, ensuring the smooth operation of computer systems and resolving technical issues promptly. You will act as the first line of defense for all IT-related problems, supporting both remote and in-office users. This position is perfect for someone who enjoys problem-solving, has strong technical skills, and prefers a balanced work arrangement that includes both remote work and on-site collaboration in the vibrant Stellenbosch area.

Key Responsibilities

• Respond to and resolve end-user IT support requests via phone, email, and ticketing system.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot network connectivity, software application, and hardware issues.
• Assist with user account management, including password resets and access provisioning.
• Document all support activities, resolutions, and system configurations.
• Provide basic training and guidance to users on IT best practices.

Requirements

• Minimum of 2 years of experience in an IT Help Desk or technical support role.
• Solid understanding of Windows and macOS operating systems.
• Experience with Microsoft Office Suite and common business applications.
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a hybrid environment, balancing remote and on-site duties in Stellenbosch.

Benefits

• Competitive annual salary with performance incentives.
• Hybrid work model offering a blend of remote and office-based work.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company contribution.
• Access to professional development and IT training opportunities.