Helpdesk Support Officer

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Learning & growth

Hybrid work

Modern office

Job summary

Placements24 in Mossel Bay is seeking an experienced Helpdesk Support Officer to join a hybrid IT team. You will provide first-level support to internal users, addressing hardware, software and network issues, and ensure smooth operations.

The role requires Windows troubleshooting, familiarity with TCP/IP/DNS/DHCP, and experience with ticketing systems. Hybrid work arrangement and on-site presence as needed offer a balanced, productive environment.

Qualifications

• Minimum of 2 years experience in an IT helpdesk or technical support role.
• Proficiency in troubleshooting Windows operating systems and Microsoft Office Suite.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Experience with IT support ticketing systems.
• Good communication and interpersonal skills.
• Relevant certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Provide first-level technical support to internal staff via phone, email, and remote access.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Manage user accounts, permissions, and access rights.
• Document all support requests and resolutions in the ticketing system.
• Assist with IT asset management and inventory.

Skills

IT helpdesk experience

Windows troubleshooting

Microsoft Office Suite

TCP/IP

DNS

DHCP

Ticketing systems

Communication skills

Education

CompTIA A+ or Network+

Job description

About the Role

Our client is seeking an experienced Helpdesk Support Officer to join their hybrid team in Mossel Bay . You will provide essential IT support to internal users, addressing hardware, software, and network issues. This role requires a strong understanding of IT systems and a dedication to ensuring smooth technological operations. You will work collaboratively with the IT department, balancing remote work flexibility with the need for on‑site support when necessary, contributing to a productive and technologically sound workplace.

Key Responsibilities

• Provide first-level technical support to internal staff via phone, email, and remote access.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Manage user accounts, permissions, and access rights.
• Document all support requests and resolutions in the ticketing system.
• Assist with IT asset management and inventory.

Requirements

• Minimum of 2 years experience in an IT helpdesk or technical support role.
• Proficiency in troubleshooting Windows operating systems and Microsoft Office Suite.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Experience with IT support ticketing systems.
• Good communication and interpersonal skills.
• Relevant certifications such as CompTIA A+ or Network+ are a plus.

Benefits

• Competitive annual salary commensurate with experience.
• Health insurance and wellness benefits.
• Opportunities for continuous learning and professional growth.
• Hybrid work model offering a balance of office and remote work.
• Supportive team atmosphere and modern office facilities.