Helpdesk Support Technician

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Medical aid

Retirement fund contributions

IT training and certifications

Job summary

Placements24 in East London seeks a skilled Helpdesk Support Technician to join the IT team. This hybrid role blends remote work with on-site responsibilities, providing technical assistance to internal users and resolving hardware, software, and network issues to ensure smooth operations.

You will diagnose problems, configure and maintain hardware/software, manage user accounts, and document resolutions in the ticketing system, with opportunities for training and certifications in a

Qualifications

• Experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Familiarity with remote support tools and troubleshooting techniques.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly.
• Willingness to work a hybrid schedule, including occasional on-site presence as needed.

Responsibilities

• Provide first and second-level technical support to internal staff via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network connectivity issues promptly.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and access permissions in accordance with IT policies.
• Document support requests and resolutions in the helpdesk ticketing system.

Skills

Helpdesk support

Windows OS

Microsoft Office

Networking basics

Remote support

Tools

Remote support tools

Job description

About the Role

Our client is seeking a skilled Helpdesk Support Technician to join their team in East London. This hybrid role allows for flexibility, blending remote work with essential on-site responsibilities. You will be responsible for providing technical assistance to internal users, resolving hardware, software, and network issues to ensure smooth operations. This is an excellent opportunity for a technically adept individual who enjoys problem-solving and contributing to a stable IT infrastructure, within a flexible work arrangement.

Key Responsibilities

• Provide first and second-level technical support to internal staff via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network connectivity issues promptly.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and access permissions in accordance with IT policies.
• Document support requests and resolutions in the helpdesk ticketing system.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Familiarity with remote support tools and troubleshooting techniques.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly.
• Willingness to work a hybrid schedule, including occasional on-site presence as needed.

Benefits

• Competitive annual salary and potential for overtime pay.
• Hybrid work model providing a balance of remote and office work.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for further IT training and certifications.
• A supportive team environment that encourages collaboration and knowledge sharing.