Remote Helpdesk Analyst

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health, dental, and vision insurance

Job summary

Placements24 is seeking a skilled Remote Helpdesk Analyst to join their distributed IT support team. In this fully remote role, you will provide first-level technical support to employees, diagnosing and resolving hardware, software, and network issues to minimize business disruption.

You will work independently while being part of a supportive, remote-first IT department that values problem-solving, strong communication, and reliable service delivery across a dispersed workforce.

Qualifications

• Experience as Helpdesk Technician or IT Support Specialist.
• Strong knowledge of PC hardware, Windows/macOS, and common software.
• Experience with remote support tools and network troubleshooting.
• Excellent communication and customer service skills.
• Reliable internet connection and a dedicated home office.

Responsibilities

• Provide first-line support to end-users via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network incidents.
• Install, configure, and maintain computer systems and peripherals.
• Document all support activities in the ticketing system.
• Escalate unresolved issues to senior IT staff with detailed notes.

Skills

Helpdesk experience

Windows/macOS

Remote support tools

Network troubleshooting

Communication skills

Customer service

Home office setup

Internet reliability

Tools

Remote access tools

IT ticketing system

Job description

About the Role

Our client is looking for a skilled and reliable Remote Helpdesk Analyst to join their distributed IT support team. In this fully remote role, you will provide first-level technical support to employees, diagnosing and resolving hardware, software, and network issues. Your expertise will ensure minimal disruption to business operations and maintain a productive working environment for all remote staff. This is an excellent opportunity for a problem-solver passionate about technology and eager to work independently while being an integral part of a supportive, remote-first IT department.

Key Responsibilities

• Provide timely and effective technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network-related incidents and service requests.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Document all support activities, solutions, and user interactions in the ticketing system.
• Escalate unresolved issues to senior IT staff, providing detailed troubleshooting notes.

Requirements

• Proven experience as a Helpdesk Technician , IT Support Specialist , or similar role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with remote support tools and network troubleshooting.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
• Must possess a reliable internet connection and a dedicated home office environment.

Benefits

• Competitive salary with regular performance reviews.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for IT certifications and professional growth.
• A collaborative online environment with a focus on shared success.