Help Desk Support Technician

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote stipend

Health and dental insurance

IT certifications and training

Flexible working hours

Collaborative virtual team culture

Job summary

Placements24 is seeking a skilled Help Desk Support Technician to join a fully remote team in South Africa. You will be the first line of defense for IT issues, providing remote hardware, software, and network support to employees, and ensuring timely resolution of tickets.

The role emphasizes clear communication, strong troubleshooting, and the ability to work independently in a distributed environment. Remote-friendly benefits and career growth opportunities are offered.

Qualifications

• Proven experience as a Help Desk Support Technician or similar IT support role.
• Strong knowledge of Windows operating systems and common applications.
• Familiarity with basic networking concepts and remote support tools.
• Excellent problem-solving and diagnostic skills for remote troubleshooting.
• Strong verbal and written communication skills for remote work.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide remote technical support to end-users for hardware, software, and network issues.
• Respond to and resolve help desk tickets promptly.
• Install, configure, and troubleshoot computer hardware and software remotely.
• Assist users with password resets, account management, and software access.
• Document support activities and create user guides for common problems.
• Identify recurring issues and recommend preventive solutions.

Skills

Windows OS

Networking basics

Remote troubleshooting

Communication skills

Time management

Tools

Remote support tools

Help desk software

Job description

About the Role

Our client is looking for a skilled and responsive Help Desk Support Technician to join their fully remote team. This role is critical for providing essential IT support to employees, ensuring that all technical issues are resolved promptly to maintain operational efficiency. You will be the first line of defense for technical problems, offering solutions for hardware, software, and network issues. The ideal candidate is adept at remote troubleshooting, communicates clearly, and is dedicated to providing a seamless technical experience for all users.

Key Responsibilities

• Provide remote technical support to end-users for hardware, software, and network issues.
• Respond to and resolve help desk tickets in a timely and efficient manner.
• Install, configure, and troubleshoot computer hardware and software remotely.
• Assist users with password resets, account management, and software access.
• Document support activities, solutions, and create user guides for common problems.
• Identify recurring technical issues and recommend solutions to prevent future occurrences.

Requirements

• Proven experience as a Help Desk Support Technician or in a similar IT support role.
• Strong knowledge of Windows operating systems and common applications.
• Familiarity with basic networking concepts and remote support tools.
• Excellent problem-solving and diagnostic skills for remote troubleshooting.
• Strong verbal and written communication skills, essential for a remote environment.
• Ability to work independently and manage time effectively.

Benefits

• Competitive salary and remote work stipend.
• Comprehensive health and dental insurance.
• Opportunities for IT certifications and advanced training.
• Flexible working hours and a work-from-home setup.
• A collaborative and supportive virtual team culture.