Virtual Helpdesk Technician

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Remote work

Health insurance

Paid time off

Training & certifications

Job summary

Placements24 is seeking a technically adept and service-oriented Virtual Helpdesk Technician to join our fully remote IT support team. You will provide first-line technical assistance to employees and clients, diagnose issues, and keep IT systems running smoothly from your home office.

The role emphasizes strong communication, self-motivation, and the ability to work independently with remote tools. You’ll have opportunities for professional growth and access to ongoing IT training and

Qualifications

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows and macOS environments.
• Proficiency with remote support tools and ticketing systems.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users remotely.

Responsibilities

• Provide remote technical support to users for hardware, software, and network issues.
• Diagnose and resolve problems, escalate to seniors when needed.
• Install, configure, and maintain computer systems and software.
• Document support requests and configurations accurately.
• Assist with IT asset management and user account administration.

Skills

Windows

macOS

Remote support

Ticketing systems

Troubleshooting

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is looking for a technically adept and service-oriented Virtual Helpdesk Technician to join their entirely remote IT support team. This position is critical for providing first-line technical assistance to employees and clients, ensuring smooth operation of IT systems and resolving technical challenges efficiently. You will work independently from your home office, utilizing remote support tools to diagnose and fix issues. This role is ideal for a self-starter with a strong technical aptitude and excellent communication skills, eager to contribute to a forward-thinking company that embraces remote work and offers substantial opportunities for professional growth in the IT sector.

Key Responsibilities

• Provide remote technical support to users for hardware, software, and network issues.
• Diagnose and resolve technical problems, escalating complex issues to senior IT staff.
• Install, configure, and maintain computer systems and software.
• Document all support requests, solutions, and system configurations accurately.
• Assist with IT asset management and user account administration.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Proficiency with remote support tools and ticketing systems.
• Excellent troubleshooting skills and logical problem-solving abilities.
• Ability to communicate technical information clearly to non-technical users in a remote setting.

Benefits

• Competitive annual salary and performance bonuses.
• Fully remote work arrangement with home office support.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Access to continuous training and certifications in IT technologies.