Helpdesk Support Specialist

Placements24; Paarl; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Supportive work environment

Professional development

Stability in Paarl

Job summary

Placements24 is seeking a diligent Helpdesk Support Specialist to join the IT department in Paarl, Western Cape. You will provide first-level support for hardware, software, and network issues, handle tickets, and assist with user setup and training to ensure smooth operations.

The ideal candidate has solid Windows/macOS knowledge, experience with ServiceNow or Zendesk, and excellent communication and prioritization skills.

Qualifications

• Experience delivering first-line IT support to employees in a fast-paced environment.
• Solid understanding of hardware, software, Windows and macOS, and basic networking.
• Must have experience with IT ticketing systems (ServiceNow, Zendesk).
• Strong communication, organization, and prioritization abilities, with customer-focused attitude.

Responsibilities

• Provide first-level technical support to employees via phone, email, and ticketing system.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot software, connectivity, and account issues; resolve or escalate as needed.
• Manage user accounts and permissions within IT infrastructure.
• Set up new user workstations and document resolutions in the ticketing system.
• Escalate complex issues to senior IT staff and provide basic user training.

Skills

Helpdesk experience

Windows/macOS knowledge

Networking basics

Ticketing systems

Communication skills

Organizational skills

Teamwork

Customer service

Certifications beneficial

Education

High school diploma or equivalent

CompTIA A+

Tools

ServiceNow

Zendesk

Job description

About the Role

Our client, a growing financial services firm, is seeking a diligent Helpdesk Support Specialist to join their IT department based in **Paarl, Western Cape**. This role is fundamental to ensuring the smooth operation of IT services for all employees, providing essential technical assistance and resolving hardware, software, and network issues. The ideal candidate is a patient problem-solver with excellent customer service skills and a solid understanding of IT support principles. You will be responsible for managing helpdesk tickets, diagnosing issues, and implementing timely solutions to minimize disruption. This is a great opportunity to advance your IT career within a respected organization in the **Paarl, Western Cape** community, contributing to a stable and efficient work environment.

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, and network-related issues via phone, email, and ticketing system.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
• Troubleshoot and resolve common IT issues, such as software errors, connectivity problems, and account lockouts.
• Manage user accounts and permissions within the company's IT infrastructure.
• Assist with the setup and configuration of new user workstations.
• Document support requests and resolutions in the helpdesk ticketing system.
• Escalate complex issues to senior IT staff or specialized support teams as needed.
• Provide basic training and guidance to users on IT best practices and common software usage.
• Contribute to the maintenance of IT inventory and asset management.
• Ensure adherence to IT security policies and procedures.

Requirements

• Proven experience in a helpdesk or IT support role.
• Solid understanding of computer hardware, software, operating systems (Windows, macOS), and basic networking concepts.
• Experience with IT ticketing systems (e.g., ServiceNow, Zendesk) is required.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Strong organizational and time management skills, able to prioritize tasks effectively.
• Ability to work independently and collaboratively within a team setting in **Paarl, Western Cape**.
• High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+) are highly desirable.
• A customer-focused attitude with a commitment to providing timely and effective support.
• Experience in the financial services sector is a plus.

Benefits

• competitive salary
• comprehensive medical aid
• retirement fund contributions
• supportive work environment
• opportunities for professional development
• chance to work within a stable and reputable financial institution in **Paarl, Western Cape**
• Gain valuable experience in a key support role.