Technical Support Representative - Paarl

Placements24; Paarl; Hybrid; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Medical aid

Retirement fund

Certifications support

Zusammenfassung

Placements24 is seeking a skilled Technical Support Representative to join their growing team in Paarl, Western Cape. You will assist clients via phone, email, and remote sessions to troubleshoot software and hardware issues and guide users through processes.

This hybrid role offers on-site collaboration with flexible remote work, a chance to advance in a dynamic software environment while delivering excellent customer support and technical guidance.

Qualifikationen

• 2+ years of experience in technical support or helpdesk.
• Strong knowledge of computer hardware, software, and networking basics.
• Clear communication and problem-solving abilities.

Aufgaben

• Provide technical assistance and support for software applications and related hardware.
• Diagnose and resolve hardware and software issues.
• Guide customers through problem-solving steps.
• Install, modify, and repair software and hardware.
• Escalate urgent issues to the appropriate teams.
• Document incidents and resolutions in the helpdesk system.
• Follow standard help desk procedures.
• Contribute to technical documentation and knowledge base articles.

Kenntnisse

Technical support

Customer service

Troubleshooting

Networking basics

Hardware knowledge

Tools

Ticketing systems

Remote support tools

Jobbeschreibung

About the Role

Our client, a leading software solutions provider, is seeking a skilled Technical Support Representative to join their growing team in **Paarl, Western Cape**. This role is crucial for providing technical assistance and ensuring our clients can effectively utilize our software products. You will engage with clients via phone, email, and potentially remote desktop sessions to troubleshoot issues, answer questions, and guide them through technical processes. We are looking for individuals with strong technical aptitude, excellent problem-solving skills, and a dedication to customer satisfaction. This position operates under a **Hybrid** work model, offering a blend of on-site collaboration and remote flexibility. It's an excellent opportunity to advance your career in technical support within a dynamic and innovative company.

Key Responsibilities

• Provide technical assistance and support for software applications and related hardware.
• Respond to customer inquiries, diagnose and resolve technical hardware and software issues.
• Walk customers through problem-solving processes.
• Install, modify, and repair software and hardware.
• Identify and elevate situations requiring urgent attention to the appropriate individuals.
• Track and document all incidents and resolutions in the helpdesk system.
• Follow standard procedures for help desk support.
• Assist in the development of technical documentation and knowledge base articles.

Requirements

• Proven experience in a technical support or helpdesk role, ideally 2+ years.
• Strong knowledge of computer hardware, software, and networking concepts.
• Experience with ticketing systems and remote support tools.
• Excellent analytical and problem-solving abilities.Effective communication skills, with the ability to explain technical details clearly.
• A customer-focused attitude and patience in dealing with technical challenges.
• Experience working within a **Hybrid** model is beneficial.
• Familiarity with the **Paarl, Western Cape** region is not a prerequisite, but willingness to commute is required.

Benefits

Our client offers a competitive salary and a comprehensive benefits package, including medical aid and a retirement fund. Employees benefit from ongoing training and professional development opportunities, including support for certifications. The **Hybrid** work arrangement provides flexibility and supports a healthy work-life balance. Join a collaborative and forward-thinking company that values innovation and employee growth. Be part of a team that makes a tangible impact on client success in the **Paarl, Western Cape** area. This role offers a path for career advancement within the technical support field.