Helpdesk Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health and wellness benefits

IT certifications support

Career development

Job summary

Placements24 is seeking a Helpdesk Support Specialist in Nelspruit, Mpumalanga. You will be the first point of contact for end-user IT issues, resolving hardware, software, and basic network problems while delivering friendly, patient support.

The role requires experience in a helpdesk, solid Windows knowledge, and familiarity with ticketing systems. Hybrid work arrangements available with opportunities for IT certifications and growth.

Qualifications

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of Windows operating systems and common business applications (Microsoft Office Suite).
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (Zendesk, ServiceNow) is advantageous.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills to explain technical issues clearly.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote desktop sessions.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Respond to support tickets promptly and ensure timely resolution.
• Document all support activities, resolutions, and user information accurately in the ticketing system.
• Escalate unresolved issues to Tier 2/3 support or relevant IT specialists.
• Assist with user account management, including creation, modification, and deletion.
• Maintain an inventory of IT equipment and software licenses.
• Contribute to the development of the IT knowledge base by documenting solutions.
• Provide basic training on IT systems and software to end-users.
• Adhere to IT policies and procedures to ensure security and compliance.

Skills

Windows OS

Microsoft Office Suite

Networking basics

Ticketing systems

Communication skills

Problem solving

Education

High school diploma

IT certifications

Tools

Zendesk

ServiceNow

Job description

About the Role Our client, a growing IT services company, is seeking a dedicated Helpdesk Support Specialist to join their team in **Nelspruit, Mpumalanga**. This role is critical for providing first-level technical support to end-users, resolving hardware, software, and network issues efficiently. You will be the initial point of contact for IT-related problems, ensuring minimal disruption to daily operations. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a patient, customer-focused approach. Join our client in **Nelspruit** to contribute to their mission of providing reliable IT solutions and excellent support.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote desktop sessions.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Respond to support tickets promptly and ensure timely resolution.
• Document all support activities, resolutions, and user information accurately in the ticketing system.
• Escalate unresolved issues to Tier 2/3 support or relevant IT specialists.
• Assist with user account management, including creation, modification, and deletion.
• Maintain an inventory of IT equipment and software licenses.
• Contribute to the development of the IT knowledge base by documenting solutions.
• Provide basic training on IT systems and software to end-users.
• Adhere to IT policies and procedures to ensure security and compliance.

Requirements

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of Windows operating systems and common business applications (e.g., \"Microsoft Office Suite\").
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills, with the ability to explain technical issues clearly.
• Experience with ticketing systems (e.g., \"Zendesk, ServiceNow\") is advantageous.
• Ability to work independently and as part of a team in a hybrid environment in **Nelspruit, Mpumalanga**.
• Relevant IT certifications (e.g., CompTIA A+) are a plus.
• High school diploma or equivalent; relevant vocational training or higher education is preferred.

Benefits

• Competitive annual salary.
• Hybrid work arrangement for **Nelspruit** employees.
• Comprehensive health and wellness benefits.
• Opportunities for IT certifications and professional development.
• A supportive and collaborative team environment.
• Paid time off and company holidays.
• Exposure to various IT infrastructures and technologies.