Virtual Helpdesk Analyst

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work stipend

Health insurance

IT certifications and training

Flexible hours

Job summary

Placements24 is seeking a proactive Virtual Helpdesk Analyst to join a distributed IT team. The role is entirely remote, supporting employees across the organization from Vereeniging, with focus on troubleshooting hardware, software, and network issues and minimizing downtime for productivity.

The ideal candidate has proven helpdesk experience, solid Windows/macOS knowledge, and strong communication skills to thrive in a virtual environment.

Qualifications

• Proven experience as a Helpdesk Analyst or similar IT support role, with a strong remote work history.
• Proficiency with Windows/macOS operating systems and common business applications.
• Experience with remote desktop support tools and ticketing systems.
• Solid understanding of network protocols and troubleshooting techniques.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work autonomously and manage time effectively in a remote setup.

Responsibilities

• Provide remote technical support for hardware, software, and network-related issues.
• Respond to user requests for technical assistance via phone, email, and chat.
• Install, configure, and update software and operating systems.
• Diagnose and resolve technical problems efficiently and accurately.
• Document all support activities, solutions, and system configurations.
• Assist with IT asset management and inventory control in a virtual setting.

Skills

Windows/macOS knowledge

Remote problem-solving

Communication skills

Autonomous work

Tools

Remote desktop tools

Ticketing systems

Job description

About the Role

Our client is searching for a proactive and technically skilled Virtual Helpdesk Analyst to join their distributed IT team, supporting operations extending from Vereeniging . This role is entirely remote and focuses on providing top-tier technical support to employees across the organization. You will be responsible for troubleshooting hardware, software, and network issues, ensuring minimal downtime and maximum productivity for our users. The ideal candidate is adept at remote problem-solving and possesses excellent communication skills vital for a virtual environment.

Key Responsibilities

• Provide remote technical support for hardware, software, and network-related issues.
• Respond to user requests for technical assistance via phone, email, and chat.
• Install, configure, and update software and operating systems.
• Diagnose and resolve technical problems efficiently and accurately.
• Document all support activities, solutions, and system configurations.
• Assist with IT asset management and inventory control in a virtual setting.

Requirements

• Proven experience as a Helpdesk Analyst or similar IT support role, with a strong remote work history.
• Proficiency with Windows/macOS operating systems and common business applications.
• Experience with remote desktop support tools and ticketing systems.
• Solid understanding of network protocols and troubleshooting techniques.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work autonomously and manage time effectively in a remote setup.

Benefits

• Competitive salary and remote work stipend.
• Comprehensive health, dental, and vision insurance.
• Opportunities for virtual training and IT certifications.
• Flexible working hours and a fully remote work setup supporting employees from Vereeniging .
• A culture that values innovation and continuous learning.