Helpdesk Coordinator

Placements24; Klerksdorp; On-site; ZAR 69,000 - 110,000; Full time

Benefits offered by this job

Competitive hourly rate

Contract position with potential for延伸

Job summary

Placements24 in Klerksdorp is seeking an organized Helpdesk Coordinator to streamline support operations and act as the central point for coordinating user requests with technical teams. You will log, categorize, and prioritize tickets, assign them based on workload, monitor status, and generate reports to improve helpdesk efficiency.

Ideal candidates bring experience with ticketing systems, strong organizational and communication skills, and the ability to work in a fast-paced office

Qualifications

• Experience in a helpdesk, ticketing system, or administrative support role.
• Excellent organizational and time-management skills.
• Proficient in using helpdesk software and ticketing systems.
• Strong communication and interpersonal abilities.
• Able to work effectively in a fast-paced office environment in Klerksdorp.

Responsibilities

• Log, categorize, and prioritize incoming helpdesk tickets.
• Assign tickets to appropriate technical support staff based on expertise and workload.
• Monitor ticket status and follow up to ensure timely resolution.
• Maintain helpdesk documentation and knowledge base articles.
• Generate reports on helpdesk performance and key metrics.
• Communicate with end-users regarding ticket status and resolution updates.

Skills

Organizational skills

Time management

Ticketing system experience

Communication skills

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Helpdesk software

Job description

About the Role

Our client is looking for an organized and efficient Helpdesk Coordinator to manage and streamline helpdesk operations in Klerksdorp . This role is crucial for ensuring that support requests are logged, prioritized, and assigned correctly, facilitating timely resolution. You will be the central point of contact for coordinating support activities, ensuring smooth communication between users and technical teams. This is an ideal role for a detail-oriented individual who excels at organization and process management within an office setting.

Key Responsibilities

• Log, categorize, and prioritize incoming helpdesk tickets.
• Assign tickets to appropriate technical support staff based on expertise and workload.
• Monitor ticket status and follow up to ensure timely resolution.
• Maintain helpdesk documentation and knowledge base articles.
• Generate reports on helpdesk performance and key metrics.
• Communicate with end-users regarding ticket status and resolution updates.

Requirements

• Previous experience in a helpdesk , ticketing system, or administrative support role.
• Excellent organizational and time-management skills.
• Proficiency in using helpdesk software and ticketing systems.
• Strong communication and interpersonal abilities.
• Ability to work effectively in a fast-paced office environment in Klerksdorp .
• High school diploma or equivalent; Associate's degree preferred.

Benefits

• Competitive hourly rate.
• Contract position with potential for extension.
• Exposure to diverse IT support challenges.
• Supportive team environment.
• Opportunity to improve helpdesk efficiency.