Help Desk Coordinator

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career advancement

Training & development

Structured work environment

Health benefits

Pension fund

Job summary

Placements24 in Polokwane, Limpopo, is seeking an organized Help Desk Coordinator to oversee daily support operations. You will manage incoming tickets, assign tasks, monitor progress, and ensure timely resolution, while maintaining the ticketing system and generating performance reports.

The role requires strong leadership, excellent communication, and the ability to motivate a team to meet SLAs, with opportunities for training and career growth within a structured environment in Polokwane.

Qualifications

• Experience in a help desk or coordination role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with help desk software and standard office applications.
• Ability to manage and motivate a team to achieve performance targets.

Responsibilities

• Manage and prioritize incoming support requests from various channels.
• Assign tasks to help desk agents and monitor progress for timely resolution.
• Maintain the help desk ticketing system, ensuring tickets are logged and updated.
• Generate reports on help desk performance (response times and resolution rates).
• Assist in training and onboarding of new help desk staff.
• Ensure adherence to established help desk procedures and SLAs.

Skills

Organizational skills

Multitasking

Communication

Team leadership

Customer service

Tools

Help desk software

MS Office

Job description

About the Role

Our client is searching for an organized and efficient Help Desk Coordinator to manage their support operations in Polokwane . You will be responsible for overseeing the daily operations of the help desk, ensuring that all customer inquiries and support requests are managed effectively and efficiently. This role requires excellent organizational skills and the ability to coordinate support activities across a team. Join a growing company that values operational excellence and provides a structured environment for professional growth in Limpopo.

Key Responsibilities

• Manage and prioritize incoming support requests from various channels.
• Assign tasks to help desk agents and monitor their progress to ensure timely resolution.
• Maintain the help desk ticketing system , ensuring all tickets are accurately logged and updated.
• Generate reports on help desk performance, including response times and resolution rates.
• Assist in the training and onboarding of new help desk staff.
• Ensure adherence to established help desk procedures and service level agreements.

Requirements

• Previous experience in a help desk or coordination role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with help desk software and standard office applications.
• Ability to manage and motivate a team to achieve performance targets.
• A commitment to efficient operations and customer satisfaction in Polokwane .

Benefits

• Competitive salary and potential for performance bonuses.
• Opportunities for career advancement in operations management.
• Comprehensive training and development programs.
• A structured and supportive work environment in Polokwane .
• Company-subsidized health benefits and pension fund.