Helpdesk Administrator

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

On-site training

Professional development

Structured environment

Job summary

Placements24 in Bloemfontein is seeking a focused Helpdesk Administrator to support an IT team. You will log, categorize, and prioritize tickets, assign them to technicians, and maintain the knowledge base.

This role offers on-site training, a professional environment, and opportunities for advancement within a stable organization that values efficiency and accurate documentation.

Qualifications

• High school diploma or equivalent.
• Relevant certifications are an advantage.
• Experience in an administrative or helpdesk support role.
• Proficiency in ticketing software and standard office productivity tools.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage the incoming helpdesk ticketing system.
• Logging and categorizing all user requests.
• Assign tickets to appropriate support staff and track progress.
• Maintain up-to-date helpdesk documentation and knowledge base articles.
• Generate reports on helpdesk performance metrics and ticket trends.
• Provide first-level support for basic user inquiries and requests.

Skills

Strong organizational skills

Time-management skills

Excellent communication

Interpersonal abilities

Education

High school diploma or equivalent

Tools

Ticketing software

Office productivity tools

Job description

About the Role

Our client is seeking an organized and detail-oriented Helpdesk Administrator to manage their support operations in Bloemfontein . This role is critical for ensuring the efficient flow of helpdesk requests and providing administrative support to the technical team. You will be responsible for logging, categorizing, and prioritizing support tickets, as well as maintaining helpdesk documentation. This is an excellent opportunity for a proactive individual looking to contribute to the smooth functioning of an IT department within a stable organization that values operational efficiency and employee contribution.

Key Responsibilities

• Manage the incoming helpdesk ticketing system
• logging and categorizing all user requests.
• Assign tickets to appropriate support staff and track their progress to ensure timely resolution.
• Maintain accurate and up-to-date helpdesk documentation and knowledge base articles.
• Generate reports on helpdesk performance metrics and ticket trends.
• Provide first-level support for basic user inquiries and requests.

Requirements

• High school diploma or equivalent
• relevant certifications are an advantage.
• Experience in an administrative or helpdesk support role.
• Proficiency in using ticketing software and standard office productivity tools.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.

Benefits

• Competitive salary with potential for advancement.
• Comprehensive benefits package including medical aid.
• On-site training and professional development opportunities.
• A structured and professional working environment in Bloemfontein .
• Contribution to a dynamic IT support team.