Helpdesk Administrator

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Retirement savings plan

Training programs

Team-oriented workplace

Job summary

Placements24 is seeking an efficient Helpdesk Administrator to join the Mossel Bay team in a hybrid role. You will manage day-to-day helpdesk operations, resolve user issues promptly, and liaise with technical teams to ensure smooth support operations.

The ideal candidate has prior helpdesk experience, strong IT support knowledge, and proficiency with helpdesk software and remote tools. The role offers hybrid working in Mossel Bay with benefits and career development opportunities.

Qualifications

• Prior experience as a Helpdesk Administrator or similar support role.
• Solid knowledge of IT support principles and best practices.
• Proficiency with helpdesk software and remote support tools.
• Excellent organizational and time management skills.

Responsibilities

• Oversee the helpdesk ticketing system, prioritizing and assigning incoming requests.
• Provide first-level support for IT-related issues, including hardware, software, and network problems.
• Document technical solutions and maintain an up-to-date knowledge base.
• Monitor system performance and troubleshoot issues as they arise.
• Coordinate with external vendors and internal IT teams for issue resolution.

Skills

Helpdesk support

Ticketing system

Remote support

Time management

Hybrid work

Tools

Helpdesk software

Remote support tools

Job description

About the Role

Our client is looking for an efficient Helpdesk Administrator to join their team in Mossel Bay . This hybrid role involves managing the day-to-day operations of the helpdesk, ensuring timely resolution of user issues and maintaining system support. You will be responsible for coordinating support activities, managing tickets, and liaising with technical teams to provide seamless support. This position is ideal for an organized individual who excels at multitasking and thrives in a dynamic, hybrid work environment, supporting the operational efficiency of the organization based in Mossel Bay .

Key Responsibilities

• Oversee the helpdesk ticketing system, prioritizing and assigning incoming requests.
• Provide first-level support for IT-related issues, including hardware, software, and network problems.
• Document technical solutions and maintain an up-to-date knowledge base.
• Monitor system performance and troubleshoot issues as they arise.
• Coordinate with external vendors and internal IT teams for issue resolution.

Requirements

• Previous experience as a Helpdesk Administrator or in a similar support role.
• Strong knowledge of IT support principles and best practices.
• Proficiency with helpdesk software and remote support tools.
• Excellent organizational and time management skills.
• Adaptability to work effectively in a hybrid model from Mossel Bay .

Benefits

• Competitive salary and performance incentives.
• Hybrid work arrangement offering excellent work-life balance.
• Health insurance and retirement savings plan.
• Training programs to enhance technical skills.
• A supportive and team-oriented workplace.