Helpdesk Analyst

Placements24; Welkom; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Hybrid work model

IT certifications and training

Modern IT tools and equipment

Job summary

Placements24 in Welkom seeks a Helpdesk Analyst to provide first-line IT support for employees, resolving hardware, software, and network issues. The role focuses on maintaining IT infrastructure and assisting users to ensure smooth operations.

The ideal candidate has experience in IT support, solid knowledge of Windows and MS Office, and strong customer service skills, with a hybrid work arrangement offered.

Qualifications

• High school diploma or equivalent; IT-related certifications are advantageous.
• Proven experience as a Helpdesk Analyst or in a similar IT support role.
• Solid knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting and hardware diagnostics.
• Excellent customer service and the ability to explain technical concepts clearly.

Responsibilities

• Respond to and resolve IT support requests via ticketing system, phone, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot network connectivity and system issues.
• Assist with user account management and access control.
• Document IT procedures and provide user training on basic IT functions.

Skills

Customer service

Interpersonal communication

Problem solving

Education

High school diploma

IT certifications (advantageous)

Tools

Windows OS

Microsoft Office

Networking tools

Job description

About the Role

Our client seeks an organized and technically adept Helpdesk Analyst to support their operations in Welkom . You will be responsible for providing first-line technical support to employees, resolving hardware, software, and network issues. This role is integral to ensuring business continuity and productivity across the organization. You will play a key part in maintaining IT infrastructure and assisting users, contributing to a smooth and efficient working environment. The successful candidate will have a knack for diagnosing and fixing technical problems, coupled with strong interpersonal skills.

Key Responsibilities

• Respond to and resolve IT support requests from employees via ticketing system, phone, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot network connectivity and system issues.
• Assist with user account management and access control.
• Document IT procedures and provide user training on basic IT functions.

Requirements

• High school diploma or equivalent; IT-related certifications are advantageous.
• Proven experience as a Helpdesk Analyst or in a similar IT support role.
• Solid knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting and hardware diagnostics.
• Excellent customer service skills and the ability to explain technical concepts clearly.

Benefits

• Competitive salary and benefits package.
• Opportunities for IT certifications and training.
• Hybrid work model offering flexibility.
• Access to modern IT tools and equipment.
• Supportive IT department and team environment.