Helpdesk Analyst - Bloemfontein

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement benefits

Training & development

Supportive environment

Job summary

Placements24 in Bloemfontein is seeking a motivated Helpdesk Analyst to join our IT team. This on-site role provides first-level support to internal users, troubleshooting hardware, software, and network issues to keep systems running smoothly.

You'll log requests, follow SLAs, install and configure hardware and software, and assist with user accounts and access. The ideal candidate has prior helpdesk experience, strong problem-solving skills, and a customer-focused approach.

Qualifications

• Previous experience in a helpdesk or IT support role.
• Solid understanding of Windows OS, Microsoft Office, and basic networking.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and communication abilities.
• Ability to work independently and collaboratively within an on-site team.

Responsibilities

• Provide first-level technical support to all internal users.
• Diagnose and resolve issues related to hardware, software, operating systems, and network connectivity.
• Log support requests, track status, and ensure timely resolution within established service level agreements.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Assist in managing user accounts and access permissions.
• Escalate unresolved technical issues to senior IT staff with detailed documentation.

Skills

Helpdesk experience

Windows OS

Microsoft Office

Networking basics

Ticketing systems

Remote support

Problem solving

Analytical skills

Customer service

Communication skills

Teamwork

Independent work

Job description

About the Role

Our client is seeking a motivated and technically skilled Helpdesk Analyst to join their established IT team in Bloemfontein . This on-site position is critical for providing first-level technical support to internal users, ensuring the smooth operation of company systems and infrastructure. You will play a key role in troubleshooting hardware, software, and network issues, offering timely and effective solutions. This role offers a great opportunity to develop your IT skills within a supportive team environment, contributing directly to the productivity and efficiency of the organization.

Key Responsibilities

• Provide responsive and effective first-level technical support to all internal users.
• Diagnose and resolve issues related to hardware, software, operating systems, and network connectivity.
• Log all support requests, track their status, and ensure timely resolution within established service level agreements.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Assist in managing user accounts and access permissions.
• Escalate unresolved technical issues to senior IT staff with detailed documentation.

Requirements

• Previous experience in a helpdesk or IT support role.
• Solid understanding of Windows operating systems, Microsoft Office Suite, and basic networking principles.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and effective communication abilities.
• Ability to work independently and collaboratively within an on-site team.

Benefits

• Competitive salary package.
• Comprehensive health insurance and retirement benefits.
• Opportunities for IT training and professional development.
• A stable and supportive work environment in Bloemfontein .
• Exposure to a wide range of IT technologies and systems.