Helpdesk Administrator

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonuses

Medical and pension fund contributions

Ongoing training and development

Company-provided equipment

Job summary

Placements24 is seeking a Helpdesk Administrator in Rustenburg to manage and resolve technical issues for office users. You will log, prioritize, and resolve tickets, acting as a liaison with IT/service teams to ensure efficient operations.

The role requires a solid IT background, strong troubleshooting skills, and excellent communication to assist users of varying technical abilities in a dynamic office setting in Rustenburg.

Qualifications

• High school diploma with IT focus; CompTIA A+ is a plus.
• Proven experience in a helpdesk or technical support role.
• Strong understanding of computer hardware, OS (Windows/macOS) and common software.
• Excellent problem-solving and troubleshooting under pressure.
• Superb communication and interpersonal skills for Rustenburg users.

Responsibilities

• Serve as the primary contact for user-reported issues via the helpdesk system.
• Log, categorize, and prioritize support tickets for timely resolution or escalation.
• Diagnose and resolve hardware, software, and network issues for end-users in-office.
• Provide clear, user-friendly guidance to users with varying technical abilities.
• Maintain and update the helpdesk knowledge base with solutions.
• Perform basic IT setup and user account administration tasks as required.

Skills

Helpdesk

Technical support

Customer service

Ticketing system

Troubleshooting

Education

High school diploma (IT-related)

CompTIA A+ certification (advantageous)

Job description

Our client seeks a highly organized and customer-focused Helpdesk Administrator to manage and resolve technical and service-related issues for users in Rustenburg . This role is central to ensuring operational efficiency by providing prompt and effective support. You will be responsible for logging, prioritizing, and resolving incoming requests, acting as a key liaison between users and the IT/service departments. The ideal candidate is adept at technical troubleshooting and possesses exceptional interpersonal skills to deliver a high level of user satisfaction.

Key Responsibilities

• Serve as the primary point of contact for all user-reported issues and service requests via the helpdesk system.
• Accurately log, categorize, and prioritize incoming support tickets, ensuring timely resolution or escalation.
• Diagnose and resolve hardware, software, and network issues for end-users in an office environment.
• Provide clear, concise, and user-friendly guidance and support to individuals with varying technical abilities.
• Maintain and update the helpdesk knowledge base with solutions and troubleshooting guides.
• Conduct basic IT setup and user account administration tasks as required.

Requirements

• High school diploma with a focus on IT or a related technical field; relevant certifications (e.g., CompTIA A+) are advantageous.
• Proven experience in a helpdesk or technical support role.
• Strong understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent problem-solving skills and the ability to troubleshoot effectively under pressure.
• Superb communication and interpersonal skills, with a patient and helpful approach for users in Rustenburg .
• Ability to work independently and manage multiple tasks simultaneously in an office setting.

Benefits

• Competitive monthly salary with performance bonuses.
• Access to ongoing training and professional development opportunities.
• Medical and pension fund contributions.
• A dynamic and collaborative work environment in Rustenburg .
• Company-provided equipment and resources.