Helpdesk Administrator

Placements24; Randburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Generous leave

Training & development

Job summary

Placements24 is seeking a highly organized Helpdesk Administrator to join the IT department in Randburg, Gauteng. You will manage the helpdesk, provide first/second-line support for hardware, software, and network issues, and maintain IT documentation.

The role requires AD experience, Windows support, and ticketing system proficiency. Join a reputable educational institution and contribute to reliable technology in an academic setting.

Qualifications

• 2+ years in a helpdesk or IT support role.
• Proficient with Windows OS and standard office software.
• Familiar with hardware, networking concepts (TCP/IP, Wi-Fi), and peripherals.
• Experience with Active Directory is essential.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills for users with varying technical abilities.
• Experience with helpdesk ticketing software (Zendesk, ManageEngine) is required.
• IT certification (e.g., CompTIA A+) is a strong advantage.

Responsibilities

• Manage and maintain the IT helpdesk system, ensuring efficient ticket assignment and resolution tracking.
• Provide first and second-level technical support to users, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist with user account management in Active Directory (creation, modification, deletion).
• Document IT procedures, solutions, and troubleshooting steps in the knowledge base.
• Respond to user requests via phone, email, and the ticketing system in a timely and professional manner.
• Perform routine system checks and preventative maintenance.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Support audiovisual equipment and classroom technology.
• Contribute to IT asset management and inventory.

Skills

Windows OS

Active Directory

Ticketing systems

Networking basics

Communication

Time management

Teamwork

Education

CompTIA A+

Tools

Zendesk

ManageEngine

Job description

About the Role

Our client, a prominent educational institution, is seeking a highly organized and technically adept Helpdesk Administrator to join their IT department in Randburg, Gauteng. This role is crucial for ensuring the efficient operation of the helpdesk system and providing timely technical support to students, faculty, and staff. You will be responsible for managing support tickets, troubleshooting hardware and software issues, and maintaining IT documentation. The ideal candidate possesses excellent organizational skills, strong communication abilities, and a thorough understanding of IT support processes. This is an excellent opportunity to contribute to a vital sector and advance your career in IT administration. We are looking for an individual who is proactive, detail-oriented, and committed to providing a high level of service. Join our client and play a key role in supporting their educational mission through reliable technology.

Key Responsibilities

• Manage and maintain the IT helpdesk system, ensuring efficient ticket assignment and resolution tracking.
• Provide first and second-level technical support to users, resolving issues related to hardware, software, and network connectivity.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist with user account management, including creation, modification, and deletion in Active Directory.
• Document IT procedures, solutions, and troubleshooting steps in the knowledge base.
• Respond to user requests via phone, email, and the ticketing system in a timely and professional manner.
• Perform routine system checks and preventative maintenance.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Support audiovisual equipment and classroom technology.
• Contribute to IT asset management and inventory.

Requirements

• Minimum of 2 years of experience in a helpdesk or IT support role.
• Proficiency in supporting Windows operating systems and standard office productivity software.
• Familiarity with computer hardware, networking concepts (TCP/IP, Wi-Fi), and common peripherals.
• Experience with Active Directory is essential.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to assist users of varying technical abilities.
• Experience with helpdesk ticketing software (e.g., Zendesk, ManageEngine) is required.
• Ability to work independently and collaboratively within a team environment.
• A relevant IT certification (e.g., CompTIA A+) is a strong advantage.
• Passion for technology and providing excellent user support in an educational setting.

Benefits

• An annual salary of ZAR.
• Medical aid and retirement fund benefits.
• Generous annual leave and sick leave.
• Opportunities for professional development and training.
• A stable work environment within a reputable institution.
• Access to institutional resources and facilities.
• Supportive management team.
• Potential for role expansion.
• Contribute to the advancement of education.
• Employee wellness programs.