Helpdesk Support Administrator - Benoni Office

Placements24; Benoni; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary and benefits

Full-time employment

IT certifications & development

Job summary

Placements24 in Benoni, Gauteng, is seeking a diligent Helpdesk Support Administrator to manage day-to-day IT support for internal users. You will log, triage, and resolve requests, provide first-level hardware/software support, and escalate complex issues to specialists.

A proactive, organized mindset will help maintain service quality in our Benoni office. The role offers full-time employment within a stable organization, with opportunities for IT certifications and professional development in

Qualifications

• Previous helpdesk or IT support experience is essential.
• Solid understanding of hardware, software and basic networking concepts.
• Experience with ticketing systems such as Jira or Zendesk.
• Strong organizational and time-management skills.
• Good communication and interpersonal abilities across levels of tech proficiency.
• Ability to work independently and in a team.

Responsibilities

• Log, categorize, prioritize, and resolve incoming user requests via phone, email, and ticketing system.
• Provide first-level technical support for hardware, software, and network issues.
• Escalate unresolved issues to appropriate IT specialists or vendors.
• Maintain accurate records of all requests and resolutions in the system.
• Develop and update helpdesk procedures and documentation.
• Manage IT inventory and assist with new employee setup.
• Monitor helpdesk performance metrics and communicate status to users.

Skills

Hardware & networking basics

Organizational skills

Communication skills

Problem solving

Independent work

Teamwork

Tools

Jira Service Desk

Zendesk

Job description

About the Role

Our client is seeking a diligent and organized Helpdesk Support Administrator to join their team in Benoni, Gauteng. This role is crucial for managing the day-to-day operations of the helpdesk, ensuring that all technical support requests are logged, tracked, and resolved efficiently. The ideal candidate will have a strong understanding of IT support principles, excellent administrative skills, and a customer-focused mindset. You will be the first point of contact for many technical issues, providing initial triage and support, or escalating complex problems to the relevant IT personnel. This position offers a fantastic opportunity to be an integral part of the IT support function in a stable and growing organization. We are looking for an individual who is proactive, methodical, and committed to maintaining high standards of service within our Benoni office. Your contribution will directly impact the productivity and satisfaction of our internal users.

Key Responsibilities

• Log, categorize, prioritize, and resolve incoming user support requests via phone, email, and ticketing system.
• Provide first-level technical support for hardware, software, and network issues.
• Escalate unresolved issues to appropriate IT specialists or vendors.
• Maintain accurate and detailed records of all support requests and resolutions in the helpdesk system.
• Develop and update helpdesk procedures and documentation, including user guides and FAQs.
• Manage IT inventory, including hardware and software assets.
• Assist with IT equipment setup, installation, and configuration for new employees.
• Monitor helpdesk performance metrics and identify areas for improvement.
• Ensure timely communication with users regarding the status of their support requests.

Requirements

• Previous experience in a helpdesk or IT support role is essential.
• Strong understanding of computer hardware, software, operating systems, and basic networking concepts.
• Proficiency with helpdesk ticketing systems (e.g., Jira Service Desk, Zendesk).
• Excellent organizational and time management skills.
• Good communication and interpersonal skills, with the ability to interact effectively with users of all technical levels.
• Ability to work independently and as part of a team.
• Problem-solving aptitude.
• Experience with Microsoft Office Suite and common business applications.
• Must be able to work from our Benoni, Gauteng office.

Benefits

• Competitive salary and regular performance reviews.
• Full-time employment with a stable organization.
• Opportunities for professional development and IT certifications.
• A collaborative and supportive work environment.
• Contribution to essential IT operations.
• Exposure to various IT technologies and systems.
• Convenient location in Benoni, Gauteng.