Helpdesk Administrator

Placements24; Pretoria; Hybrid; ZAR 120,000 - 220,000; Full time

Benefits offered by this job

Medical aid

Pension

Hybrid work arrangement

IT certifications support

Job summary

Placements24 is seeking a focused Helpdesk Administrator to join our Pretoria IT support team. You will oversee day-to-day helpdesk operations, route tickets, and maintain accurate records while coordinating with IT technicians and vendors.

This hybrid role combines office duties with occasional remote work, offering growth through IT certifications and a structured, professional environment.

Qualifications

• Experience as Helpdesk Administrator or IT Coordinator.
• Experience with Active Directory and user management.
• Experience with ticketing systems and ITSM tools.

Responsibilities

• Oversee the daily operations of the IT helpdesk, managing ticket queues and workflow.
• Administer user accounts, permissions, and access controls within various IT systems.
• Maintain records of IT assets, software licenses, and support requests.
• Generate reports on helpdesk performance, ticket volume, and resolution times.
• Coordinate with IT technicians and external vendors to resolve issues.
• Assist onboarding and offboarding and set up IT equipment and access.

Skills

Organizational skills

Strong attention to detail

Communication skills

Interpersonal skills

Prioritization

Tools

Active Directory

ITSM tools

Ticketing systems

Job description

About the Role

Our client is looking for an organized and efficient Helpdesk Administrator to join their IT support team in Pretoria. This role is pivotal in managing the day‑to‑day operations of the helpdesk, ensuring smooth communication, efficient ticket routing, and accurate record‑keeping. You will be responsible for coordinating support efforts, managing user accounts, and ensuring that IT support services are delivered effectively. This hybrid role offers the opportunity to work within the administrative capital of South Africa, blending office‑based responsibilities with the flexibility of remote work.

Key Responsibilities

• Oversee the daily operations of the IT helpdesk, managing ticket queues and workflow.
• Administer user accounts, permissions, and access controls within various IT systems.
• Maintain accurate and detailed records of IT assets, software licenses, and support requests.
• Generate regular reports on helpdesk performance, ticket volume, and resolution times.
• Coordinate with IT technicians and external vendors to ensure timely issue resolution.
• Assist in the onboarding and offboarding process for new employees, setting up necessary IT equipment and access.

Requirements

• Proven experience as a Helpdesk Administrator, IT Coordinator, or similar role.
• Strong organizational skills and attention to detail.
• Proficiency in IT service management (ITSM) tools and ticketing systems.
• Familiarity with hardware, software, and network troubleshooting concepts.
• Excellent communication and interpersonal skills for coordinating with various teams.
• Experience with Active Directory or similar user management systems is required.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including medical aid and pension.
• Opportunities for professional growth and IT certifications.
• Hybrid work arrangement promoting work-life balance.
• A structured and professional working environment in Pretoria.