Help Desk / onsite training/ Software support (KZN)

Clicks Group Limited; KwaZulu-Natal; On-site; ZAR 260,000 - 420,000; Full time

Job summary

Clicks Group is seeking an IT helpdesk specialist to support LEAP portfolio applications in South Africa, including Dispensary and Front shop software used in stores. You will field user queries, log issues, and work with developers to resolve problems, ensuring configurations meet regional requirements.

The role requires knowledge of pharmacy processes and healthcare IT, with the ability to train end users and support on-site operations across Clicks sites in South Africa.

Qualifications

• Degree or diploma in IT or Healthcare or relevant experience.
• Experience with pharmacy operations or healthcare IT applications is preferred.
• Ability to work with minimal supervision and meet deadlines.

Responsibilities

• Field, log, and track support queries from users.
• Ensure software quality by debugging and reporting issues.
• Verify configuration for different set ups and regions.
• Resolve issues with customers, software specialists, developers and vendors.
• Assist with documentation of processes and setup.

Skills

IT support

Help desk

Pharmacy operations knowledge

Customer focus

Education

Degree in IT

Diploma in Healthcare

Relevant experience

Tools

LEAP

LEAP software

Job description

Listing reference: click_027690

Listing status: Online

Apply by: 28 October 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Software-Engineering

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking for talented individuals to join the LEAP team to provide a vital role in keeping pharmacies running smoothly through a responsive helpdesk and onsite technical support services.

Job purpose:

To be responsible for the support of applications and systems in the LEAP portfolio which includes Dispensary, Front shop applications used in Stores (South Africa – Clicks and Unicare, and independent pharmacies in South Africa and neighbouring countries.

Job objectives:

• Fielding, logging, tracking support queries from users
• Ensure software quality by identifying, debugging, and reporting issues through manual and automated processing, preventing defects from reaching users.
• Ensure applications are correctly configured to accommodate the different set up rules for the above-mentioned areas.
• Verify that software meets performance, functionality, and security standards.
• Work with customers, software specialist and developers and vendors to resolve issues.
• Assist with documentation of processes and set up.
• Conduct investigations escalated from users to identify potential bugs or shortcomings in the applications.
• Identify areas for improvement on the applications.
• Share skills and best practice with team members to ensure continual growth of the team
• Training end users on the use of the LEAP Application
• Degree, diploma in IT , or Healthcare or relevant experience.
• Experience or knowledge of Pharmacy Operations
• Knowledge of Healthcare IT applications
• Must be dependable, uses one’s initiative.
• Ability to liaise with users at all levels.
• Customer focussed with a professional consistent: ‘can do’ attitude.
• Ability to learn new technologies.
• Ability to work with minimum supervision to tight deadlines.
• Working experience on LEAP
• Knowledge of Pharmacy processes and procedures.
• Experience in supporting IT applications
• Analysing and Interpreting data
• Learning and researching
• Planning and organising skills.
• Delivering results and meeting Customer expectations
• Good communication and interpersonal skills