Help Desk / onsite training/ Software support (johannesburg)

Clicks Group Limited; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Clicks Group is seeking a Help Desk / onsite training / Software support professional in Gauteng to provide responsive helpdesk services and on-site technical support for LEAP applications across pharmacies.

The role focuses on fielding support queries, ensuring software quality, and training end users while collaborating with customers, developers, and vendors to resolve issues and improve processes.

Qualifications

• Degree, diploma in IT, or Healthcare or relevant experience.
• Experience or knowledge of Pharmacy Operations.
• Knowledge of Healthcare IT applications.
• Must be dependable and proactive.
• Ability to liaise with users at all levels.
• Customer-focused with a can-do attitude.
• Ability to learn new technologies.
• Experience in supporting IT applications.
• Working experience on LEAP.
• Knowledge of Pharmacy processes and procedures.

Responsibilities

• Fielding, logging, and tracking support queries from users.
• Assist with documentation of processes and setup.
• Train end users on the LEAP Application.
• Identify areas for improvement on the applications.
• Work with customers, software specialists, developers and vendors to resolve issues.

Skills

Customer focus

Communication

Problem solving

Team collaboration

Education

Degree or diploma in IT

Healthcare qualification

Tools

LEAP

Job description

Help Desk / onsite training/ Software support (johannesburg)

Listing reference: click_027691

Listing status: Online

Apply by: 28 October 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Software-Engineering

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking for talented individuals to join the LEAP team to provide a vital role in keeping pharmacies running smoothly through a responsive helpdesk and onsite technical support services.

Job purpose:

To be responsible for the support of applications and systems in the LEAP portfolio which includes Dispensary, Front shop applications used in Stores (South Africa – Clicks and Unicare, and independent pharmacies in South Africa and neighbouring countries.

Job objectives:

• Fielding, logging, tracking support queries from users
• Ensure software quality by identifying, debugging, and reporting issues through manual and automated processing, preventing defects from reaching users.
• Ensure applications are correctly configured to accommodate the different set up rules for the above-mentioned areas.
• Verify that software meets performance, functionality, and security standards.
• Work with customers, software specialist and developers and vendors to resolve issues.
• Assist with documentation of processes and set up.
• Conduct investigations escalated from users to identify potential bugs or shortcomings in the applications.
• Identify areas for improvement on the applications.
• Share skills and best practice with team members to ensure continual growth of the team
• Training end users on the use of the LEAP Application
• Degree, diploma in IT , or Healthcare or relevant experience.
• Experience or knowledge of Pharmacy Operations
• Knowledge of Healthcare IT applications
• Must be dependable, uses one’s initiative.
• Ability to liaise with users at all levels.
• Customer focussed with a professional, consistent: ‘can do’ attitude.
• Ability to learn new technologies.
• Ability to work with minimum supervision to tight deadlines.
• Working experience on LEAP
• Knowledge of Pharmacy processes and procedures.
• Experience in supporting IT applications
• Analysing and Interpreting data
• Learning and researching
• Planning and organizing skills.
• Delivering results and meeting Customer expectations
• Good communication and interpersonal skills