Help Desk / onsite training/ Software support

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 270,000; Full time

Job summary

Clicks Group is seeking a Help Desk / onsite training / software support professional in Cape Town to join the LEAP team. You will provide timely helpdesk assistance and on-site technical support for Dispensary and Front shop applications across Clicks pharmacies and partners in South Africa and neighboring countries.

The role requires IT or healthcare IT knowledge, a degree or diploma, and the ability to learn new technologies.

Qualifications

• Degree or diploma in IT, Healthcare or related field.
• Experience or knowledge of pharmacy operations.
• Knowledge of healthcare IT applications.
• Dependable with initiative.
• Ability to liaise with users at all levels.
• Strong customer-focused attitude.

Responsibilities

• Field, log, and track support queries from users.
• Identify and report software issues to prevent defects reaching users.
• Ensure applications are configured for different store setups in SA.
• Verify software meets performance, functionality, and security standards.
• Collaborate with customers, software specialists, developers, and vendors to resolve issues.
• Document processes and setup; assist with investigations of escalated issues.
• Identify areas for improvement and share best practices with the team.
• Train end users on the LEAP application.
• Work with minimal supervision to meet deadlines.
• Learn pharmacy processes and procedures.
• Analyse and interpret data.
• Research and plan to deliver results meeting customer expectations.

Skills

Pharmacy IT operations

Healthcare IT applications

Analysing and interpreting data

Learning new technologies

Planning and organizing

Customer focused

Education

Degree or diploma in IT/Healthcare

Tools

LEAP

Job description

Help Desk / onsite training/ Software support

Listing reference: click_026475

Listing status: Online

Apply by: 14 September 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Software-Engineering

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking for talented individuals to join the LEAP team to provide a vital role in keeping pharmacies running smoothly through a responsive helpdesk and onsite technical support services.

Job purpose:

To be responsible for the support of applications and systems in the LEAP portfolio which includes Dispensary, Front shop applications used in Stores (South Africa – Clicks and Unicare, and independent pharmacies in South Africa and neighbouring countries.

Job objectives:

• Fielding, logging, tracking support queries from users
• Ensure software quality by identifying, debugging, and reporting issues through manual and automated processing, preventing defects from reaching users.
• Ensure applications are correctly configured to accommodate the different set up rules for the above-mentioned areas.
• Verify that software meets performance, functionality, and security standards.
• Work with customers, software specialist and developers and vendors to resolve issues.
• Assist with documentation of processes and set up.
• Conduct investigations escalated from users to identify potential bugs or shortcomings in the applications.
• Identify areas for improvement on the applications.
• Share skills and best practice with team members to ensure continual growth of the team
• Training end users on the use of the LEAP Application
• Degree, diploma in IT , or Healthcare or relevant experience.
• Experience or knowledge of Pharmacy Operations
• Knowledge of Healthcare IT applications
• Must be dependable, uses one's initiative.
• Ability to liaise with users at all levels.
• Customer focussed with a professional, consistent: 'can do' attitude.
• Ability to learn new technologies.
• Ability to work with minimum supervision to tight deadlines.
• Working experience on LEAP
• Knowledge of Pharmacy processes and procedures.
• Experience in supporting IT applications
• Analysing and Interpreting data
• Learning and researching
• Planning and organizing skills.
• Delivering results and meeting Customer expectations
• Good communication and interpersonal skills