Help Desk & Onsite IT Support for Pharmacy Apps

Clicks Group Limited; Gauteng; Sur place; ZAR 180 000 - 260 000; Plein temps

Résumé du poste

Clicks Group is seeking a Help Desk / onsite training / Software support professional in Gauteng to provide responsive helpdesk services and on-site technical support for LEAP applications across pharmacies.

The role focuses on fielding support queries, ensuring software quality, and training end users while collaborating with customers, developers, and vendors to resolve issues and improve processes.

Qualifications

• Degree, diploma in IT, or Healthcare or relevant experience.
• Experience or knowledge of Pharmacy Operations.
• Knowledge of Healthcare IT applications.
• Must be dependable and proactive.
• Ability to liaise with users at all levels.
• Customer-focused with a can-do attitude.
• Ability to learn new technologies.
• Experience in supporting IT applications.
• Working experience on LEAP.
• Knowledge of Pharmacy processes and procedures.

Responsabilités

• Fielding, logging, and tracking support queries from users.
• Assist with documentation of processes and setup.
• Train end users on the LEAP Application.
• Identify areas for improvement on the applications.
• Work with customers, software specialists, developers and vendors to resolve issues.

Connaissances

Customer focus

Communication

Problem solving

Team collaboration

Formation

Degree or diploma in IT

Healthcare qualification

Outils

LEAP

Description du poste

Clicks Group is seeking a Help Desk / onsite training / Software support professional in Gauteng to provide responsive helpdesk services and on-site technical support for LEAP applications across pharmacies.

The role focuses on fielding support queries, ensuring software quality, and training end users while collaborating with customers, developers, and vendors to resolve issues and improve processes.