Help Desk / onsite training/ Software support (johannesburg)

Clicks Group Limited; Johannesburg; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Clicks Group Limited is seeking a Help Desk/ onsite training/ Software support specialist in Johannesburg to join the LEAP team, delivering responsive helpdesk support and on-site technical assistance for pharmacy applications. You will field, log and track user queries, check software configurations, assist with end-user training, and coordinate with vendors to resolve issues.

A degree or diploma in IT or Healthcare and knowledge of Pharmacy operations are preferred.

Qualifications

• Degree or diploma in IT or Healthcare or relevant experience.
• Experience or knowledge of Pharmacy Operations.
• Knowledge of Healthcare IT applications.
• Ability to learn new technologies and work with minimal supervision.

Responsibilities

• Field, log, and track support queries from users.
• Identify, debug, and report issues to prevent defects reaching users.
• Ensure applications are correctly configured to accommodate different setups.
• Verify software meets performance, functionality, and security standards.
• Work with customers, software specialists, developers and vendors to resolve issues.
• Assist with documentation of processes and setup.
• Conduct investigations escalated from users to identify bugs or gaps.
• Identify areas for improvement on the applications.
• Share skills and best practices with the team for continual growth.
• Train end users on the LEAP Application.

Skills

Customer support

Pharmacy knowledge

Healthcare IT

Training delivery

On-site support

Education

Degree in IT

Diploma in Healthcare

Tools

LEAP Application

Incident management

Job description

Help Desk / onsite training/ Software support (johannesburg)

Listing reference: click_027691

Listing status: Online

Apply by: 28 October 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Software-Engineering

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking for talented individuals to join the LEAP team to provide a vital role in keeping pharmacies running smoothly through a responsive helpdesk and onsite technical support services.

Job purpose:

To be responsible for the support of applications and systems in the LEAP portfolio which includes Dispensary, Front shop applications used in Stores (South Africa – Clicks and Unicare, and independent pharmacies in South Africa and neighbouring countries.

Job objectives:

• Fielding, logging, tracking support queries from users
• Ensure software quality by identifying, debugging, and reporting issues through manual and automated processing, preventing defects from reaching users.
• Ensure applications are correctly configured to accommodate the different set up rules for the above-mentioned areas.
• Verify that software meets performance, functionality, and security standards.
• Work with customers, software specialist and developers and vendors to resolve issues.
• Assist with documentation of processes and set up.
• Conduct investigations escalated from users to identify potential bugs or shortcomings in the applications.
• Identify areas for improvement on the applications.
• Share skills and best practice with team members to ensure continual growth of the team
• Training end users on the use of the LEAP Application
• Degree, diploma in IT , or Healthcare or relevant experience.
• Experience or knowledge of Pharmacy Operations
• Knowledge of Healthcare IT applications
• Must be dependable, uses one’s initiative.
• Ability to liaise with users at all levels.
• Customer focussed with a professional, consistent: ‘can do’ attitude.
• Ability to learn new technologies.
• Ability to work with minimum supervision to tight deadlines.
• Working experience on LEAP
• Knowledge of Pharmacy processes and procedures.
• Experience in supporting IT applications
• Analysing and Interpreting data
• Learning and researching
• Planning and organizing skills.
• Delivering results and meeting Customer expectations
• Good communication and interpersonal skills