Front Office Manager

Phoenix Recruitment Limited; South Africa; Sur place; ZAR 420 000 - 620 000; Plein temps

Résumé du poste

Phoenix Recruitment Limited seeks an experienced Front Office Manager for a hotel in Mokopane. The role leads the front office team, oversees reservations, cashiering, and night audit, and drives guest relations while ensuring revenue integrity.

The successful candidate will report to the General Manager, oversee shift operations, and coordinate with housekeeping to maintain high service standards and smooth room readiness.

Qualifications

• A Diploma or Degree in Hospitality Management or a related field is required.
• 3–5 years of experience in a senior hotel front office role.
• Strong guest relations and team leadership skills.
• Knowledge of reservations, rate control and room revenue integrity.
• Experience overseeing cashiering and night audit reconciliation.
• Proficiency in hotel property management systems and general computer skills.
• Opera Cloud experience would be advantageous.
• Strong organisational, communication and problem-solving skills.
• Ability to work shifts, weekends and public holidays.

Responsabilités

• Manage daily front office operations with efficient check-in/check-out.
• Maintain a welcoming reception and consistent service standards.
• Handle guest requests and resolve complaints promptly.
• Coordinate with housekeeping regarding room readiness and arrivals.
• Oversee reservations, room allocations, availability and rate control.
• Ensure bookings, rates, discounts, and adjustments are authorised.
• Take accountability for room revenue integrity and posting errors.
• Monitor reservation records and communicate changes to departments.
• Oversee cashiering, guest accounts, payments and daily cash-ups.
• Review night audit reconciliations and investigate discrepancies.
• Ensure accurate shift handovers and adherence to controls.
• Prepare front office reports for General Manager.
• Lead, train and supervise front office staff; manage rosters.

Connaissances

Guest relations

Team leadership

Reservations

Rate control

Room revenue integrity

Cashiering

Night audit

Computer skills

Opera Cloud

Organisational skills

Communication skills

Formation

Diploma or Degree in Hospitality Management or related field

Outils

Opera Cloud

Description du poste

A Hotel in Mokopane is looking for an experienced and guest-focused Front Office Manager to lead their front office team.

Reporting to the General Manager, the successful candidate will oversee front office operations, maintain excellent guest relations and take accountability for room revenue integrity, while ensuring efficient reservations, cashiering and reconciliation processes.

Duties:

Front Office Operations & Guest Relations:

• Manage daily front office operations and ensure efficient check-in and check-out procedures.
• Maintain a welcoming, professional reception environment and consistent service standards.
• Handle guest requests and resolve complaints promptly and professionally.
• Coordinate with housekeeping and other departments regarding room readiness, arrivals and special requests.

Reservations & Revenue Control:

• Oversee reservations, room allocations, availability and rate control.
• Ensure bookings, room rates, discounts and adjustments are accurate and appropriately authorised.
• Take accountability for room revenue integrity by identifying and resolving posting errors and discrepancies.
• Monitor reservation records and communicate changes to relevant departments.

Cashiering & Night Audit:

• Oversee cashiering procedures, guest accounts, payments and daily cash-ups.
• Review night audit reconciliations and investigate discrepancies.
• Ensure accurate shift handovers and adherence to financial controls.
• Prepare front office reports for the General Manager.

Team Leadership:

• Lead, train and supervise the front office team.
• Manage staff rosters to meet operational requirements.
• Monitor performance and coach staff on guest service, systems and procedures.
• Maintain clear communication and accountability across shifts.

Requirements:

• A Diploma or Degree in Hospitality Management or a related field.
• At least 3–5 years’ experience in a senior hotel front office role.
• Strong guest relations and team leadership skills.
• Sound knowledge of reservations, rate control and room revenue integrity.
• Experience overseeing cashiering and night audit reconciliation.
• Good computer skills and proficiency in hotel property management systems.
• Opera Cloud experience would be advantageous.
• Strong organisational, communication and problem-solving skills.
• Excellent attention to detail and a professional approach.
• Ability to work shifts, weekends and public holidays.