Front Office Manager: Guest Experience & Revenue Leader

HotelJobs; Mokopane; Vor Ort; ZAR 420.000 - 540.000; Vollzeit

Zusammenfassung

HotelJobs in Mokopane is seeking an experienced Front Office Manager to lead the front office team and safeguard guest relations while ensuring revenue integrity. You will oversee check-in/out, reservations, cashiering, and night audit, driving service standards and financial controls.

Reporting to the General Manager, the role requires 3–5 years in a senior front office position, a hospitality degree, strong leadership, and solid knowledge of PMS systems.

Qualifikationen

• Diploma or Degree in Hospitality Management or related field.
• 3–5 years’ experience in a senior hotel front office role.
• Strong guest relations and team leadership skills.
• Sound knowledge of reservations, rate control and room revenue integrity.
• Experience overseeing cashiering and night audit reconciliation.
• Good computer skills and proficiency in hotel property management systems.
• Opera Cloud experience would be advantageous.
• Strong organisational, communication and problem-solving skills.
• Excellent attention to detail and a professional approach.
• Ability to work shifts, weekends and public holidays.

Aufgaben

• Manage daily front office operations and ensure efficient check-in and check-out procedures.
• Maintain a welcoming, professional reception environment and consistent service standards.
• Handle guest requests and resolve complaints promptly and professionally.
• Coordinate with housekeeping and other departments regarding room readiness, arrivals and special requests.
• Oversee reservations, room allocations, availability and rate control.
• Ensure bookings, room rates, discounts and adjustments are accurate and appropriately authorised.
• Take accountability for room revenue integrity by identifying and resolving posting errors and discrepancies.
• Monitor reservation records and communicate changes to relevant departments.
• Oversee cashiering procedures, guest accounts, payments and daily cash-ups.
• Review night audit reconciliations and investigate discrepancies.
• Ensure accurate shift handovers and adherence to financial controls.
• Prepare front office reports for the General Manager.
• Lead; train and supervise the front office team.
• Manage staff rosters to meet operational requirements.
• Monitor performance and coach staff on guest service, systems and procedures.
• Maintain clear communication and accountability across shifts.

Kenntnisse

Guest relations

Team leadership

Reservations

Rate control

Room revenue integrity

Cashiering

Night audit

Computer skills

Organisational skills

Communication skills

Problem-solving

Attention to detail

Shifts and holidays

Ausbildung

Diploma or Degree in Hospitality Management

Tools

Opera Cloud

Jobbeschreibung

HotelJobs in Mokopane is seeking an experienced Front Office Manager to lead the front office team and safeguard guest relations while ensuring revenue integrity. You will oversee check-in/out, reservations, cashiering, and night audit, driving service standards and financial controls.

Reporting to the General Manager, the role requires 3–5 years in a senior front office position, a hospitality degree, strong leadership, and solid knowledge of PMS systems.