Front Desk Supervisor

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Staff accommodation assistance

Employee discounts

Comprehensive training programs

Career advancement opportunities

Job summary

Placements24 is seeking a professional Front Desk Supervisor to manage the reception area at their Vereeniging property. You will lead a team of front desk agents, ensuring guests receive a warm welcome and efficient service on arrival and departure.

The role requires excellent organizational and leadership skills, experience in hospitality, proficiency with front office systems, and a commitment to high guest satisfaction. Competitive salary and staff benefits are provided.

Qualifications

• Previous front desk or hospitality experience required, supervisory experience preferred.
• Excellent customer service and interpersonal skills.
• Proficiency with hotel reservation/front office systems.
• Strong organizational skills and ability to multitask.
• Adept at handling difficult situations calmly and effectively.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room reservations, managing availability and special requests.
• Ensure the lobby area is well-maintained, clean, and presentable at all times.
• Prepare daily reports on occupancy, revenue, and guest feedback.

Skills

Customer service

Interpersonal skills

Leadership

Organizational skills

Problem solving

Tools

Reservation systems

Job description

Our client is looking for a professional and customer-focused Front Desk Supervisor to manage the reception area at their property in Vereeniging. You will lead a team of front desk agents, ensuring that all guests receive a warm welcome and efficient service upon arrival and departure. This role requires excellent organizational skills, strong leadership capabilities, and a commitment to maintaining the highest standards of guest satisfaction. You will be responsible for handling check-ins, check-outs, reservations, and addressing guest inquiries and concerns with professionalism and efficiency.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room reservations, managing availability and special requests.
• Ensure the lobby area is well-maintained, clean, and presentable at all times.
• Prepare daily reports on occupancy, revenue, and guest feedback.

Requirements

• Previous experience in a Front Desk or hospitality role, with supervisory experience preferred.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel reservation systems and front office operations.
• Strong organizational skills and the ability to multitask effectively.
• Adept at handling difficult situations and resolving guest issues calmly and effectively.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for career advancement within the hospitality sector.
• Staff accommodation assistance and employee discounts.
• Comprehensive training programs to enhance skills.
• A dynamic and rewarding work environment in Vereeniging.