Guest Services Agent

Placements24; South Africa; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Overtime pay

Mahikeng location

Staff discounts

Training & development

Supportive team

Job summary

Placements24 in Mahikeng is seeking a friendly Guest Services Agent to welcome guests, manage check-ins/check-outs, answer inquiries, and resolve issues with professionalism. This role blends on-site guest interaction with hybrid administrative tasks, requiring strong communication, organization, and experience with PMS and office software.

Join a supportive team offering training, staff discounts, and opportunities to grow in hospitality.

Qualifications

• Experience in guest services or front desk roles is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills and attention to detail are important.
• Proficiency with PMS and standard office software is required.
• Ability to balance on-site guest interaction with hybrid administrative tasks.

Responsibilities

• Check-in and check-out guests efficiently and courteously.
• Respond to guest inquiries via phone, email, and in person.
• Handle guest requests and issues promptly, escalating when needed.
• Provide information about hotel services, local attractions, and amenities.
• Maintain cleanliness and organization of the front desk area.
• Process payments, balance cash drawers, and maintain guest records.

Skills

Guest services

Communication

Interpersonal skills

Organization

PMS software

Office software

Hybrid work

Tools

PMS

Office software

Job description

Showing 1 Guest Services Agent jobs in Mahikeng

Guest Services Agent

2745, North West Placements24

Posted today

Job Description

full-time

About the Role

Our client is seeking a friendly and efficient Guest Services Agent to join their team in Mahikeng. This role is instrumental in providing a warm welcome and exceptional service to all guests, ensuring their needs are met throughout their stay. You will be responsible for managing check-ins and check-outs, handling guest inquiries, and resolving issues with professionalism and efficiency. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong commitment to delivering outstanding hospitality experiences, balancing on-site guest interaction with remote administrative tasks.

Key Responsibilities

• Perform efficient and courteous check-ins and check-outs for all guests.
• Respond to guest inquiries via phone, email, and in-person, providing accurate information and assistance.
• Handle guest requests, issues, and complaints promptly and professionally, escalating when necessary.
• Provide information about hotel services, local attractions, and amenities.
• Maintain the cleanliness and organization of the front desk area.
• Process payments, balance cash drawers, and maintain accurate guest records.

Requirements

• Previous experience in a guest services or front desk role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using Property Management Systems (PMS) and standard office software.
• Ability to remain calm and composed in busy situations and work effectively in a hybrid environment.

Benefits

• Competitive salary and potential for overtime pay.
• Opportunity to work in a vibrant location in Mahikeng.
• Staff discounts on hotel services and facilities.
• Training and development opportunities to advance your career in hospitality.
• A supportive team environment that encourages growth and collaboration.

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