Guest Services Specialist - Hybrid | Mahikeng

Placements24; South Africa; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Overtime pay

Mahikeng location

Staff discounts

Training & development

Supportive team

Job summary

Placements24 in Mahikeng is seeking a friendly Guest Services Agent to welcome guests, manage check-ins/check-outs, answer inquiries, and resolve issues with professionalism. This role blends on-site guest interaction with hybrid administrative tasks, requiring strong communication, organization, and experience with PMS and office software.

Join a supportive team offering training, staff discounts, and opportunities to grow in hospitality.

Qualifications

• Experience in guest services or front desk roles is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills and attention to detail are important.
• Proficiency with PMS and standard office software is required.
• Ability to balance on-site guest interaction with hybrid administrative tasks.

Responsibilities

• Check-in and check-out guests efficiently and courteously.
• Respond to guest inquiries via phone, email, and in person.
• Handle guest requests and issues promptly, escalating when needed.
• Provide information about hotel services, local attractions, and amenities.
• Maintain cleanliness and organization of the front desk area.
• Process payments, balance cash drawers, and maintain guest records.

Skills

Guest services

Communication

Interpersonal skills

Organization

PMS software

Office software

Hybrid work

Tools

PMS

Office software

Job description

Placements24 in Mahikeng is seeking a friendly Guest Services Agent to welcome guests, manage check-ins/check-outs, answer inquiries, and resolve issues with professionalism. This role blends on-site guest interaction with hybrid administrative tasks, requiring strong communication, organization, and experience with PMS and office software.

Join a supportive team offering training, staff discounts, and opportunities to grow in hospitality.