Guest Relations Lead — Elevate Stays in Mahikeng

Placements24; LegKraal Gate; Presencial; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff meals

Uniform provided

Exposure to guests

Descripción de la vacante

Placements24 in Mahikeng, North West, invites applications for a Guest Relations Officer to enhance guest experiences at our client's hotel. You will be the primary contact for guests, addressing inquiries, resolving issues, and ensuring a warm, personalized stay.

The ideal candidate has at least 2 years in guest services or front desk, excellent communication and problem-solving skills, and a friendly, professional demeanor. Flexibility for weekends and holidays is required.

Formación

• Minimum 2 years in guest services, front desk or related role in hospitality.
• Excellent communication and interpersonal abilities.
• Friendly, approachable and professional demeanor.
• Strong organization and attention to detail.
• Ability to stay calm in high-pressure situations.
• Knowledge of Mahikeng area is a plus.
• Flexibility to work weekends and public holidays.

Responsabilidades

• Welcome guests and assist with check-in and check-out.
• Be the primary contact for inquiries and issue resolution.
• Proactively engage guests to ensure a comfortable stay.
• Build rapport and foster a welcoming atmosphere.
• Handle complaints with professionalism and empathy.
• Coordinate with Housekeeping and F&B to meet requests.
• Gather guest feedback and relay to management.
• Maintain knowledge of hotel facilities and local attractions.
• Support the hotel's reputation for service excellence.
• Perform other duties to support guest satisfaction.

Conocimientos

Guest services

Communication

Interpersonal skills

Problem-solving

Organizational skills

Weekend availability

Descripción del empleo

Placements24 in Mahikeng, North West, invites applications for a Guest Relations Officer to enhance guest experiences at our client's hotel. You will be the primary contact for guests, addressing inquiries, resolving issues, and ensuring a warm, personalized stay.

The ideal candidate has at least 2 years in guest services or front desk, excellent communication and problem-solving skills, and a friendly, professional demeanor. Flexibility for weekends and holidays is required.