Guest Services Agent

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Part time

Benefits offered by this job

Staff discounts

Meal provisions

Flexible shifts

Job summary

Placements24 in East London is seeking a friendly Guest Services Agent to join the front desk team of a stylish coastal hotel. You will manage check-ins and check-outs, assist guests with inquiries, and provide information about local attractions to ensure a memorable stay.

Responsibilities include handling reservations, processing payments, and liaising with Housekeeping. The role requires excellent communication, multitasking, and a guest-first attitude, with flexibility to work various shifts.

Qualifications

• Front desk or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with hotel PMS is advantageous.
• Ability to multitask and work under pressure.
• Fluent English; other languages a plus.

Responsibilities

• Greet guests and manage check-ins/check-outs efficiently and accurately.
• Respond to inquiries via phone, email, and in person with information on services and local attractions.
• Handle guest requests and resolve complaints promptly to ensure satisfaction.
• Manage reservations, modifications, and room assignments.
• Process payments and maintain accurate cash/card records.
• Coordinate with Housekeeping and Maintenance to meet guest needs.
• Promote hotel services and loyalty programs.
• Maintain a neat, welcoming front desk area.
• Assist with daily administrative tasks and reporting.
• Create a positive atmosphere for all guests.

Skills

Front desk experience

Customer service

Multitasking

Good communication

Tools

PMS software

Job description

About the Role

Our client, a stylish and contemporary hotel located in the coastal city of East London, Eastern Cape , is looking for a friendly and efficient Guest Services Agent to join their front desk team. This role is crucial for creating a positive first and last impression on guests. As a Guest Services Agent, you will be responsible for managing check-ins and check-outs, handling guest inquiries, providing information about the hotel and local attractions, and resolving guest issues to ensure their stay is comfortable and memorable. The ideal candidate is a people-person with excellent communication skills and a passion for delivering outstanding hospitality service in a vibrant Eastern Cape setting.

Key Responsibilities

• Greet guests warmly and process check-ins and check-outs efficiently and accurately.
• Respond to guest inquiries via phone, email, and in person, providing information about hotel services, amenities, and local attractions.
• Handle guest requests and resolve complaints promptly and professionally, ensuring guest satisfaction.
• Manage reservations, modify bookings, and assist with room assignments.
• Process payments and maintain accurate cash and credit card records.
• Liaise with other departments, such as Housekeeping and Maintenance, to ensure guest needs are met.
• Promote hotel services and loyalty programs to guests.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks and prepare daily reports as needed.
• Contribute to a positive and welcoming atmosphere for all guests.

Requirements

• Previous experience in customer service or hospitality is preferred, particularly in a front desk role.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and professional demeanor.
• Proficiency in using hotel property management systems (PMS) is an advantage.
• Ability to multitask and handle pressure effectively.
• Flexibility to work various shifts, including weekends and public holidays.
• Basic knowledge of the East London area is beneficial.
• Fluency in English required; additional languages are a plus.
• Must be eligible to work in Eastern Cape .

Benefits

• An annual salary of ZAR, commensurate with experience and qualifications.
• Opportunities for career development within the hospitality sector.
• Staff discounts on accommodation and dining.
• A supportive and dynamic work environment in East London .
• Uniform and meal provisions during shifts. Part-time role offering flexibility.