Head of Guest Relations & Events – Mahikeng

Placements24; LegKraal Gate; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Placements24 in Mahikeng, North West, seeks a highly organized Guest Relations and Events Manager to elevate guest experiences and orchestrate memorable events at a distinguished hotel.

You will lead guest relations, plan conferences and banquets, coordinate with F&B and housekeeping, manage budgets, and mentor a client-focused team. The role demands excellent communication, problem solving, and flexibility to work evenings, weekends and holidays to ensure flawless events.

Qualifications

• Minimum 4 years' experience in guest relations and/or event management in hospitality.
• Proven ability to plan and execute events of varying scales.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in event planning software and office applications.
• Willing to work evenings, weekends, and holidays for events.
• Degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee and enhance guest relations, ensuring prompt service.
• Handle inquiries, requests, and complaints efficiently.
• Develop relationships with key guests and clients.
• Plan, organize, and execute conferences, banquets, and social events.
• Coordinate with F&B, housekeeping, and banquets for event success.
• Manage event budgets and negotiate with vendors.
• Create event proposals, timelines, and floor plans.
• Conduct pre- and post-event meetings to gather feedback.
• Stay updated on event trends and best practices.
• Ensure events meet hotel standards and client expectations.

Skills

Guest relations

Event management

Customer service

Interpersonal skills

Negotiation

Vendor management

Time management

Education

Bachelor's degree in Hospitality Management

Tools

Event planning software

MS Office

Job description

Placements24 in Mahikeng, North West, seeks a highly organized Guest Relations and Events Manager to elevate guest experiences and orchestrate memorable events at a distinguished hotel.

You will lead guest relations, plan conferences and banquets, coordinate with F&B and housekeeping, manage budgets, and mentor a client-focused team. The role demands excellent communication, problem solving, and flexibility to work evenings, weekends and holidays to ensure flawless events.