Guest Relations Officer

Placements24; LegKraal Gate; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Staff meals

Uniform provided

Exposure to guests

Zusammenfassung

Placements24 in Mahikeng, North West, invites applications for a Guest Relations Officer to enhance guest experiences at our client's hotel. You will be the primary contact for guests, addressing inquiries, resolving issues, and ensuring a warm, personalized stay.

The ideal candidate has at least 2 years in guest services or front desk, excellent communication and problem-solving skills, and a friendly, professional demeanor. Flexibility for weekends and holidays is required.

Qualifikationen

• Minimum 2 years in guest services, front desk or related role in hospitality.
• Excellent communication and interpersonal abilities.
• Friendly, approachable and professional demeanor.
• Strong organization and attention to detail.
• Ability to stay calm in high-pressure situations.
• Knowledge of Mahikeng area is a plus.
• Flexibility to work weekends and public holidays.

Aufgaben

• Welcome guests and assist with check-in and check-out.
• Be the primary contact for inquiries and issue resolution.
• Proactively engage guests to ensure a comfortable stay.
• Build rapport and foster a welcoming atmosphere.
• Handle complaints with professionalism and empathy.
• Coordinate with Housekeeping and F&B to meet requests.
• Gather guest feedback and relay to management.
• Maintain knowledge of hotel facilities and local attractions.
• Support the hotel's reputation for service excellence.
• Perform other duties to support guest satisfaction.

Kenntnisse

Guest services

Communication

Interpersonal skills

Problem-solving

Organizational skills

Weekend availability

Jobbeschreibung

About the Role

Our client, a distinguished hotel operating within the Hospitality & Tourism sector, is seeking a proactive and personable Guest Relations Officer to enhance the guest experience at their property in Mahikeng, North West . This role is dedicated to ensuring that every guest feels welcomed, valued, and well-cared for throughout their stay. The Guest Relations Officer will be the primary point of contact for guests, addressing their needs, resolving issues promptly, and anticipating their requirements to ensure satisfaction. The ideal candidate possesses exceptional interpersonal skills, a keen eye for detail, and a genuine passion for service excellence. This is an exciting opportunity to make a significant impact on guest loyalty and the reputation of our client's hotel in Mahikeng .

Key Responsibilities

• Welcome guests and assist with check-in and check-out procedures as needed.
• Act as the primary point of contact for guests, addressing inquiries and resolving issues promptly and effectively.
• Proactively engage with guests to anticipate needs and ensure a comfortable and enjoyable stay.
• Build rapport with guests and foster a welcoming atmosphere.
• Handle guest complaints and service recovery situations with professionalism and empathy.
• Coordinate with other hotel departments (e.g., Housekeeping, Food & Beverage) to ensure guest requests are met.
• Gather guest feedback and relay important information to management for service improvement.
• Maintain knowledge of hotel facilities, services, and local attractions to assist guests.
• Assist in maintaining the hotel's reputation for excellent customer service.
• Perform other duties as assigned by management to support guest satisfaction.

Requirements

• A minimum of 2 years of experience in guest services, front desk, or a similar customer-facing role within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• A friendly, approachable, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to remain calm and effective in high-pressure situations.
• Proficiency in hotel reservation systems is an advantage.
• Knowledge of the Mahikeng area and its attractions is beneficial.
• Must be able to work flexible hours, including weekends and public holidays.
• Passion for delivering exceptional customer service.
• Based in or able to commute to Mahikeng, North West .

Benefits

This role offers an annual salary of ZAR , commensurate with your experience in guest relations and customer service. Our client provides a supportive and dynamic work environment with opportunities for professional growth within the hospitality sector. Benefits include staff meals, uniform provision, and exposure to diverse guest interactions. Join our client's dedicated team in Mahikeng, North West , and play a vital role in creating memorable experiences for their guests.