Guest House Supervisor

JVR Software; Cape Town; On-site; ZAR 134,000 - 167,000; Full time

Job summary

JVR Software invites applications for a Guest House Supervisor in Pinelands, Cape Town. The role focuses on day-to-day operations, ensuring smooth check-ins/outs, and exceptional guest experiences. A valid driver’s license is required as a company vehicle is provided for work use.

Responsibilities include managing front desk operations, supervising housekeeping and maintenance, and driving online presence and bookings. Flexibility to work after hours, weekends, and public holidays is essential.

Qualifications

• 2-3+ years proven background in hospitality management (hotels, guest houses, lodges).
• Familiarity with online booking channels, reservation software, and social media management.

Responsibilities

• Oversee arrival and departure processes with a warm welcome.
• Manage bookings, inquiries, and guest feedback promptly and professionally.

Skills

Hospitality management

Booking software

Social media management

Tools

Online booking channels

Reservation software

Job description

A newly established guest house in the Pinelands area is looking for a professional, highly organized, and client-centric Supervisor / Guest House Coordinator to oversee day-to-day operations. Must have a valid drivers license.

Guest House Supervisor Pinelands Cape Town

Salary: R12 000 – R15 000 per month

Start date: 1 December 2026

Driver’s License: Must have a valid drivers license as you will receive a company vehicle with a tracker for work purpose.

Working hours: Willingness and availability to work after hours, including weekends and public holidays as needed.

Minimum Requirements

• 2-3+ years proven background in hospitality management, including hotels, guest houses, lodges, or similar environments.
• Technical Skills: Familiarity with online booking channels, reservation software, and social media platform management.
• Core Competencies: Outstanding communication, interpersonal, and customer-service skills.
• Leadership Traits: Strong problem-solving, organizational, and team-supervision capabilities.
• Work Style: Proactive, detail-oriented, and able to multitask efficiently under pressure.
• Flexibility: Willingness and availability to work after hours, including weekends and public holidays as needed.
• Drivers license: MUST HAVE A VALID DRIVERS LICENSE

Responsibilities

• Guest Relations: Oversee the arrival and departure processes, ensuring a warm welcome and smooth check-in/check-out experience.
• Front Desk & Admin: Manage incoming bookings, customer enquiries, and guest feedback in a prompt and professional manner.
• Property Management: Supervise housekeeping, laundry services, and property maintenance to maintain flawless presentation.
• Team Leadership: Create staff rosters, delegate daily tasks, and maintain high service standards among the team.
• Financial & Stock Control: Monitor inventory levels and handle ordering within the specified budget limits.
• Digital Marketing: Drive the property’s online presence by managing social media accounts and digital booking channels.
• Compliance & Safety: Ensure the premises adhere to all relevant health, safety, and hospitality regulations.
• General Oversight: Maintain the seamless, efficient day-to-day running of the establishment.