Guest House Supervisor

FROGG Recruitment SA; Cape Town; On-site; ZAR 201,000 - 279,000; Full time

Job summary

Cape Town Guest House in Cape Town is seeking a professional Guest House Supervisor to oversee day-to-day operations in a Pinelands area establishment. The role requires strong leadership, guest services, and multitasking abilities to ensure a premium guest experience.

The candidate will manage front desk activities, coordinate housekeeping, handle bookings and enquiries, and drive the property's online presence while ensuring compliance with safety and hospitality standards.

Qualifications

• 2–3+ years in hospitality management (hotels, guest houses, lodges)
• Familiar with online booking channels, reservation software, and social media management
• Strong communication, interpersonal, and customer-service skills
• Leadership with team supervision and problem-solving abilities
• Proactive, detail-oriented, and able to multitask under pressure
• Willingness to work after hours including weekends/public holidays

Responsibilities

• Oversee guest arrival/departure, ensuring warm welcome and smooth check-in/out
• Manage bookings, inquiries, and guest feedback promptly
• Supervise housekeeping, laundry, and property maintenance
• Create staff rosters and delegate daily tasks
• Monitor inventory and handle ordering within budget
• Drive the property’s online presence via social media and digital channels
• Ensure compliance with health, safety, and hospitality regulations
• Maintain seamless day-to-day operations of the establishment

Skills

Communication skills

Interpersonal skills

Customer service

Leadership

Organisation

Tools

Booking software

Social media tools

Job description

Guest House Supervisor job vacancy in Cape Town.

A newly established guest house in the Pinelands area is looking for a professional, highly organized, and client-centric Supervisor to oversee day-to-day operations.

Driver’s License: Must have a valid drivers license as you will receive a company vehicle with a tracker for work purpose.

Working hours: Willingness and availability to work after hours, including weekends and public holidays as needed.

Minimum Requirements:

• 2-3+ years proven background in hospitality management, including hotels, guest houses, lodges, or similar environments.
• Technical Skills: Familiarity with online booking channels, reservation software, and social media platform management.
• Core Competencies: Outstanding communication, interpersonal, and customer-service skills.
• Leadership Traits: Strong problem-solving, organizational, and team-supervision capabilities.
• Work Style: Proactive, detail-oriented, and able to multitask efficiently under pressure.
• Flexibility: Willingness and availability to work after hours, including weekends and public holidays as needed.

Duties and Responsibilities:

• Guest Relations: Oversee the arrival and departure processes, ensuring a warm welcome and smooth check-in/check-out experience.
• Front Desk & Admin: Manage incoming bookings, customer enquiries, and guest feedback in a prompt and professional manner.
• Property Management: Supervise housekeeping, laundry services, and property maintenance to maintain flawless presentation.
• Team Leadership: Create staff rosters, delegate daily tasks, and maintain high service standards among the team.
• Financial & Stock Control: Monitor inventory levels and handle ordering within the specified budget limits.
• Digital Marketing: Drive the property’s online presence by managing social media accounts and digital booking channels.
• Compliance & Safety: Ensure the premises adhere to all relevant health, safety, and hospitality regulations.
• General Oversight: Maintain the seamless, efficient day-to-day running of the establishment.