Guesthouse Manager - Welkom

HotelJobs; Welkom; On-site; ZAR 300,000 - 420,000; Full time

Job summary

HotelJobs seeks an experienced Guesthouse Manager to oversee two Welkom properties, directing Front Desk, housekeeping, kitchen/breakfast and bar operations. You will manage staff, budgets and procurement while ensuring guest satisfaction across both locations.

The role requires hands-on leadership, strong organisational skills and a proven track record in hospitality management to improve occupancy and service standards.

Qualifications

• Hospitality management experience is essential.
• Experience in guesthouse, hotel, lodge or similar hospitality management.
• Proven staff management and scheduling experience.
• Housekeeping management and strong room-cleanliness standards.
• Understanding of budgets, procurement, stock control and cost management.
• Experience with kitchen/breakfast and bar operations.
• Maintenance and service-provider coordination experience.
• Marketing/online accommodation promotion experience.
• Strong computer, organisational and administrative skills.
• Excellent communication, customer-service and problem-solving skills.
• Ability to manage operations across two guesthouses.
• Valid driver's licence will be an advantage.
• Professional; mature, energetic and hands-on hospitality manager Able to manage Front Desk, reservations, NightsBridge, housekeeping, staff, kitchen/breakfast, bar, POS, procurement, budgets, stock, maintenance, marketing.
• A strong eye for detail is essential, particularly regarding cleanliness, presentation, service standards and room readiness.
• The ability to lead staff, control costs, improve occupancy and maintain high hospitality standards is essential.

Responsibilities

• Front Desk operations and guest services at both properties.
• Handle guest complaints, feedback and booking issues.
• Monitor occupancy and identify opportunities to increase bookings.
• Oversee housekeeping staff and daily operations.
• Conduct regular room and property inspections.
• Monitor linen, toiletries, cleaning products and amenities.
• Supervise and coordinate staff across both properties; prepare schedules.
• Oversee kitchen and breakfast operations; oversee bar operations.
• Operate/oversee POS, budgets and procurement; assist in cost control.
• Marketing and promotion of both guesthouses; maintain online listings.
• Maintain accurate operational and stock records; report occupancy, revenue and expenditure.
• Ensure company policies, procedures and controls are followed.

Skills

Hospitality management

Guesthouse management

Staff management

Housekeeping management

Budgets & procurement

Kitchen & bar ops

Procurement & stock control

Marketing online promotion

Communication skills

Problem solving

Two-site operations

Driver's license

Attention to detail

Leadership

Job description

Guesthouse based in Welkom is looking for an experienced; hands-on Guesthouse Manager to take overall responsibility for the successful operation of two guesthouses . The successful candidate will oversee the Front Desk operations of both properties and all key aspects of guesthouse management.

Duties:

• Front Desk & Reservations: Front Desk operations and guest services at both properties. Handle guest complaints, feedback and booking issues. Monitor occupancy and identify opportunities to increase bookings.
• Housekeeping & Quality Control: Oversee housekeeping staff and daily operations. Conduct regular room and property inspections. Monitor linen, toiletries, cleaning products and amenities.
• Staff Management: Supervise and coordinate staff across both properties. Prepare staff schedules and duty rosters. Monitor attendance, performance and productivity. Train and guide staff to maintain professional hospitality standards.
• Kitchen; Breakfast & Bar: Oversee kitchen and breakfast operations. Oversee bar operations, stock control and cleanliness.
• POS; Budgets & Procurement: Operate / oversee POS systems, daily transactions and cash/card controls. Work within approved budgets and control operating costs. Assist Finance with Management of procurement, quotations, suppliers and stock. Monitor consumables and minimise wastage.
• Maintenance & Property Management: Oversee general maintenance and upkeep of both properties. Conduct regular inspections and ensure faults are addressed promptly.
• Marketing & Business Development: Assist with marketing and promotion of both guesthouses. Maintain online accommodation listings and presence. Support initiatives to increase occupancy and revenue. Monitor guest reviews, competitor offerings and market opportunities.
• Administration & Reporting: Maintain accurate operational and stock records. Report on occupancy, revenue, expenditure, staffing, procurement, maintenance and guest feedback. Ensure company policies, procedures and operational controls are followed.

Requirements:

• Hospitality management experience is essential.
• Proven experience in guesthouse, hotel, lodge or similar hospitality management.
• Proven staff management and scheduling experience.
• Housekeeping management and strong room-cleanliness standards.
• Understanding of budgets, procurement, stock control and cost management.
• Experience with kitchen/breakfast and bar operations.
• Maintenance and service-provider coordination experience.
• Marketing/online accommodation promotion experience.
• Strong computer, organisational and administrative skills.
• Excellent communication, customer-service and problem-solving skills.
• Ability to manage operations across two guesthouses.
• Valid driver's licence will be an advantage.
• Professional; mature, energetic and hands-on hospitality manager Able to manage Front Desk, reservations, NightsBridge, housekeeping, staff, kitchen/breakfast, bar, POS, procurement, budgets, stock, maintenance, marketing.
• A strong eye for detail is essential, particularly regarding cleanliness, presentation, service standards and room readiness.
• The ability to lead staff, control costs, improve occupancy and maintain high hospitality standards is essential.