Boutique Guesthouse Manager

Durbanville Classifieds; Durbanville; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Durbanville Classifieds is seeking an experienced hospitality manager to oversee the day-to-day operations at Cape Village Lodge in Durbanville. You will manage bookings, check-ins/check-outs, and guest communication to ensure a polished 4-star experience.

The role requires hands-on leadership, strong customer service, and the ability to supervise a small team, control stock and liaise with maintenance, while maintaining high standards of cleanliness and presentation.

Qualifications

• 3–5 years experience in guest house, hotel, lodge, or hospitality management.
• Strong customer service and communication skills, with a professional and friendly manner.
• Must be hands‑on, reliable, organised and able to work independently.
• Experience managing and supervising a small team.
• Good understanding of Booking.com and other online booking platforms.
• Comfortable handling administration, payments, invoices, stock control and basic financial records.
• Strong attention to detail and a high standard of cleanliness and presentation.
• Able to deal confidently and professionally with guest complaints, difficult situations and emergencies.
• Computer literate, with good working knowledge of email, Microsoft Office/Google Workspace and booking systems.
• Must have reliable transport, particularly for after‑hours check‑ins.
• Must be flexible to work occasional evenings, weekends and public holidays when required.
• Must be comfortable being contactable after hours for urgent guest or property‑related matters.

Responsibilities

• Manage the day-to-day operations of Cape Village Lodge
• Manage guest bookings, check-ins, check-outs and guest communication
• Ensure a professional, friendly and personalised 4-star guest experience
• Supervise housekeeping and ensure rooms and public areas meet required standards
• Monitor and manage lodge stock, supplies and purchasing
• Coordinate maintenance, repairs, garden and general property upkeep
• Supervise staff, allocate duties and ensure procedures are followed
• Manage lodge administration, payments, invoices and daily records
• Monitor Booking.com and other booking platforms, including guest reviews
• Handle guest queries, complaints and emergencies professionally

Skills

Hospitality management

Customer service

Team supervision

Booking platforms experience

Attention to detail

Communication skills

Independent work

Education

Matric

Tools

Booking systems

Microsoft Office/Google Workspace

Job description

• 3-5 years experience in guest house, hotel, lodge, or hospitality management.
• Strong customer service and communication skills, with a professional and friendly manner.
• Must be hands‑on, reliable, organised and able to work independently.
• Experience managing and supervising a small team.
• Good understanding of Booking.com and other online booking platforms.
• Comfortable handling administration, payments, invoices, stock control and basic financial records.
• Strong attention to detail and a high standard of cleanliness and presentation.
• Able to deal confidently and professionally with guest complaints, difficult situations and emergencies.
• Computer literate, with good working knowledge of email, Microsoft Office/Google Workspace and booking systems.
• Must have reliable transport, particularly for after‑hours check‑ins.
• Must be flexible to work occasional evenings, weekends and public holidays when required.
• Must be comfortable being contactable after hours for urgent guest or property‑related matters.

DUTIES

• Manage the day-to-day operations of Cape Village Lodge
• Manage guest bookings, check-ins, check-outs and guest communication
• Ensure a professional, friendly and personalised 4-star guest experience
• Supervise housekeeping and ensure rooms and public areas meet required standards
• Monitor and manage lodge stock, supplies and purchasing
• Coordinate maintenance, repairs, garden and general property upkeep
• Supervise staff, allocate duties and ensure procedures are followed
• Manage lodge administration, payments, invoices and daily records
• Monitor Booking.com and other booking platforms, including guest reviews
• Handle guest queries, complaints and emergencies professionally

REQUIREMENTS

• Matric, or equivalent qualification
• 3-5 years experience in guest house, hotel, lodge, or hospitality management.
• Strong customer service and communication skills, with a professional and friendly manner.
• Must be hands‑on, reliable, organised and able to work independently.
• Experience managing and supervising a small team.
• Good understanding of Booking.com and other online booking platforms.
• Comfortable handling administration, payments, invoices, stock control and basic financial records.
• Strong attention to detail and a high standard of cleanliness and presentation.
• Able to deal confidently and professionally with guest complaints, difficult situations and emergencies.
• Computer literate, with good working knowledge of email, Microsoft Office/Google Workspace and booking systems.
• Must have reliable transport, particularly for after‑hours check‑ins.
• Must be flexible to work occasional evenings, weekends and public holidays when required.
• Must be comfortable being contactable after hours for urgent guest or property‑related matters.

DUTIES

• Manage the day-to-day operations of Cape Village Lodge
• Manage guest bookings, check-ins, check-outs and guest communication
• Ensure a professional, friendly and personalised 4-star guest experience
• Supervise housekeeping and ensure rooms and public areas meet required standards
• Monitor and manage lodge stock, supplies and purchasing
• Coordinate maintenance, repairs, garden and general property upkeep
• Supervise staff, allocate duties and ensure procedures are followed
• Manage lodge administration, payments, invoices and daily records
• Monitor Booking.com and other booking platforms, including guest reviews
• Handle guest queries, complaints and emergencies professionally

Salary: R negotiable dependent on experience