Guest House Operations Lead – Vehicle + Flexible Hours

FROGG Recruitment SA; Cape Town; On-site; ZAR 201,000 - 279,000; Full time

Job summary

Cape Town Guest House in Cape Town is seeking a professional Guest House Supervisor to oversee day-to-day operations in a Pinelands area establishment. The role requires strong leadership, guest services, and multitasking abilities to ensure a premium guest experience.

The candidate will manage front desk activities, coordinate housekeeping, handle bookings and enquiries, and drive the property's online presence while ensuring compliance with safety and hospitality standards.

Qualifications

• 2–3+ years in hospitality management (hotels, guest houses, lodges)
• Familiar with online booking channels, reservation software, and social media management
• Strong communication, interpersonal, and customer-service skills
• Leadership with team supervision and problem-solving abilities
• Proactive, detail-oriented, and able to multitask under pressure
• Willingness to work after hours including weekends/public holidays

Responsibilities

• Oversee guest arrival/departure, ensuring warm welcome and smooth check-in/out
• Manage bookings, inquiries, and guest feedback promptly
• Supervise housekeeping, laundry, and property maintenance
• Create staff rosters and delegate daily tasks
• Monitor inventory and handle ordering within budget
• Drive the property’s online presence via social media and digital channels
• Ensure compliance with health, safety, and hospitality regulations
• Maintain seamless day-to-day operations of the establishment

Skills

Communication skills

Interpersonal skills

Customer service

Leadership

Organisation

Tools

Booking software

Social media tools

Job description

Cape Town Guest House in Cape Town is seeking a professional Guest House Supervisor to oversee day-to-day operations in a Pinelands area establishment. The role requires strong leadership, guest services, and multitasking abilities to ensure a premium guest experience.

The candidate will manage front desk activities, coordinate housekeeping, handle bookings and enquiries, and drive the property's online presence while ensuring compliance with safety and hospitality standards.