Accommodation Manager

Time Personnel; Durbanville; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Time Personnel is seeking an experienced Lodge Manager in the Western Cape, Durbanville area. The role involves daily operations, guest bookings and ensuring a high 4-star experience, with supervision of housekeeping and property upkeep.

Candidates should have Matric, 3-5 years in hospitality, strong service, proactivity, and familiarity with Booking.com; after-hours availability and reliable transport are needed. Salary negotiable based on experience.

Qualifications

• Matric or equivalent qualification.
• 3-5 years experience in guest house, hotel, lodge, or hospitality management.
• Strong customer service and communication skills with a professional and friendly manner.
• Hands-on, reliable, organised and able to work independently.
• Experience managing and supervising a small team.
• Good understanding of Booking.com and other online booking platforms.
• Comfortable handling administration, payments, invoices, stock control and basic financial records.
• Strong attention to detail and a high standard of cleanliness and presentation.
• Able to deal confidently and professionally with guest complaints, difficult situations and emergencies.
• Computer literate with good working knowledge of email, Microsoft Office/Google Workspace and booking systems.
• Must have reliable transport, particularly for after-hours check-ins.
• Must be flexible to work occasional evenings, weekends and public holidays when required.
• Must be comfortable being contactable after hours for urgent guest or property-related matters.

Responsibilities

• Manage the day-to-day operations
• Manage guest bookings, check-ins, check-outs and guest communication
• Ensure a professional, friendly and personalised 4-star guest experience
• Supervise housekeeping and ensure rooms and public areas meet required standards
• Monitor and manage lodge stock, supplies and purchasing
• Coordinate maintenance, repairs, garden and general property upkeep
• Supervise staff, allocate duties and ensure procedures are followed
• Manage lodge administration, payments, invoices and daily records
• Monitor Booking.com and other booking platforms, including guest reviews
• Handle guest queries, complaints and emergencies professionally

Skills

Guest services

Team supervision

Organisation

Independence

Communication

Booking platforms

Education

Matric or equivalent

Tools

Booking.com

Booking systems

Microsoft Office/Google Workspace

Job description

REQUIREMENTS

• Matric, or equivalent qualification


• 3-5 years experience in guest house, hotel, lodge, or hospitality management.


• Strong customer service and communication skills, with a professional and friendly manner.


• Must be hands-on, reliable, organised and able to work independently.


• Experience managing and supervising a small team.


• Good understanding of Booking.com and other online booking platforms.


• Comfortable handling administration, payments, invoices, stock control and basic financial records.


• Strong attention to detail and a high standard of cleanliness and presentation.


• Able to deal confidently and professionally with guest complaints, difficult situations and emergencies.


• Computer literate, with good working knowledge of email, Microsoft Office/Google Workspace and booking systems.


• Must have reliable transport, particularly for after-hours check-ins.


• Must be flexible to work occasional evenings, weekends and public holidays when required.


• Must be comfortable being contactable after hours for urgent guest or property-related matters.

DUTIES

• Manage the day-to-day operations


• Manage guest bookings, check-ins, check-outs and guest communication


• Ensure a professional, friendly and personalised 4-star guest experience


• Supervise housekeeping and ensure rooms and public areas meet required standards


• Monitor and manage lodge stock, supplies and purchasing


• Coordinate maintenance, repairs, garden and general property upkeep


• Supervise staff, allocate duties and ensure procedures are followed


• Manage lodge administration, payments, invoices and daily records


• Monitor Booking.com and other booking platforms, including guest reviews


• Handle guest queries, complaints and emergencies professionally

Salary: R negotiable dependent on experience