Front Office Manager

Placements24; Mossel Bay; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Staff accommodation or assistance

Discounts on hotel services

Job summary

Placements24 is seeking a polished Front Office Manager for a prestige property in Mossel Bay, Western Cape. You will lead reception, concierge and administrative services, ensuring superior guest experiences from arrival to departure.

The role requires strong leadership, a focus on guest satisfaction, and hands-on management of reservations and front desk operations. The ideal candidate has 3–5 years in front office roles with supervisory experience, excellent communication, and a passion for

Qualifications

• 3–5 years in front office operations, with 2+ years in supervision or management.
• Strong leadership and staff-motivating abilities.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency with hotel PMS and reservation systems.
• Well-organized with attention to detail and guest focus.

Responsibilities

• Supervise front office staff (reception, bell, concierge) to ensure service excellence.
• Manage daily front desk operations including check-in/check-out and guest inquiries.
• Develop training programs to improve service skills and product knowledge.
• Maintain guest satisfaction by addressing concerns promptly and effectively.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Leadership

Customer service

Communication

Team motivation

Problem solving

Education

Hospitality Management degree

Tools

PMS software

Reservation software

Job description

About the Role

Our client is seeking a polished and customer-focused Front Office Manager to lead the guest reception and administrative services at their distinguished property in Mossel Bay, Western Cape. This critical role ensures that every guest's first and last impression is exceptional, setting the tone for their entire stay. The Front Office Manager will be responsible for overseeing all front desk operations, managing staff, optimizing guest services, and ensuring the efficient handling of reservations, check-ins, and check-outs. The ideal candidate will have a strong understanding of hotel operations, excellent leadership skills, and a passion for creating positive guest experiences. This position is key to maintaining our client's high standards of service and operational efficiency within the beautiful coastal setting of Mossel Bay. We strive to provide a supportive and professional work environment where your skills are valued.

Key Responsibilities

• Manage and supervise all front office staff, including receptionists, bell staff, and concierge, ensuring excellent service delivery.
• Oversee daily front desk operations, including check-in/check-out procedures, guest inquiries, and issue resolution.
• Develop and implement training programs for front office staff to enhance service skills and product knowledge.
• Ensure the highest standards of guest service are maintained at all times, addressing guest concerns promptly and effectively.
• Manage room inventory, rate strategies, and occupancy levels in coordination with the revenue management team.
• Oversee the billing and cash handling procedures at the front desk, ensuring accuracy and compliance.
• Maintain the appearance and functionality of the front desk area.
• Generate daily reports on occupancy, revenue, and guest feedback.
• Implement and enforce hotel policies and procedures related to front office operations.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Requirements

• Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Strong organizational skills and attention to detail.
• A passion for customer service and creating memorable guest experiences.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A qualification in Hospitality Management or a related field is preferred.
• Familiarity with the Mossel Bay tourist market is advantageous.
• Professional and well-presented demeanor.

Benefits

• Our client offers a competitive salary based on experience and qualifications.
• Employees receive a comprehensive benefits package, including health insurance and paid time off.
• Opportunities for professional development and career advancement within the hospitality sector are readily available.
• Enjoy working in a beautiful coastal location with a dedicated and professional team.
• Staff accommodation or assistance may be considered.
• Discounts on hotel services and amenities are also provided.
• Be a key player in delivering exceptional guest experiences.