Hospitality Cleaning Manager

Placements24; Mossel Bay; On-site; ZAR 360,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Growth opportunities

Coastal town Mossel Bay

Job summary

Placements24 is seeking an experienced Hospitality Cleaning Manager to lead housekeeping and sanitation operations in Mossel Bay, Western Cape. You will oversee a team, manage inventory, and implement stringent cleaning protocols across guest rooms, public areas, and back-of-house facilities.

The role requires strong leadership, a passion for guest satisfaction, and a track record of delivering spotless, safe environments in hotels or resorts.

Qualifications

• Proven leadership and team management experience in hospitality operations.
• Strong communication and guest service orientation.
• Ability to develop and monitor cleaning procedures and quality checks.
• Experience managing budgets and controlling costs in housekeeping.
• Knowledge of health, safety, and sanitation regulations in hospitality.

Responsibilities

• Direct and supervise daily housekeeping operations to maintain the highest cleanliness standards.
• Develop and implement cleaning procedures, schedules, and quality checks for guest rooms and public areas.
• Train and coach housekeeping staff with regular performance evaluations.
• Oversee inventory of linens, supplies, and equipment with cost-conscious purchasing.
• Conduct regular inspections for cleanliness, safety, and presentation compliance.
• Respond to guest requests and concerns promptly and professionally.
• Ensure safe handling of chemicals and waste disposal in line with regulations.
• Collaborate with Front Office and Maintenance for seamless guest experiences.
• Manage the department budget and monitor expenses without compromising service quality.
• Stay updated on industry trends and best practices in hospitality cleaning.

Skills

Leadership

Team management

Communication

Guest service

Budget management

Problem solving

Tools

Hotel management software

Office applications

Job description

About the Role

Our client, a prominent hospitality group, is seeking an experienced and detail-oriented Hospitality Cleaning Manager to lead their housekeeping and sanitation operations in Mossel Bay, Western Cape. This role is crucial in maintaining the impeccable standards of cleanliness and guest satisfaction that define our client's brand. You will oversee a team of housekeeping staff, manage inventory of supplies, and implement rigorous cleaning protocols across guest rooms, public areas, and back-of-house facilities. The ideal candidate will have a strong background in hotel or resort management, exceptional leadership skills, and a passion for delivering outstanding guest experiences. Your expertise in sanitation and staff management will be vital in ensuring a consistently clean, safe, and welcoming environment for all guests.

Key Responsibilities

• Direct and supervise the daily operations of the housekeeping department, ensuring all areas are cleaned and maintained to the highest standards.
• Develop and implement effective cleaning procedures, schedules, and quality control checks for guest rooms, public spaces, and back-of-house areas.
• Manage and train housekeeping staff, providing ongoing coaching, performance evaluations, and development opportunities.
• Oversee inventory management for linens, cleaning supplies, guest amenities, and equipment, ensuring cost-effective purchasing and utilization.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness, safety, and presentation standards.
• Respond promptly and professionally to guest requests or concerns regarding housekeeping services.
• Implement and enforce health, safety, and hygiene regulations, including proper handling of chemicals and waste disposal.
• Collaborate with other hotel departments, such as Front Office and Maintenance, to ensure seamless guest experiences.
• Manage the department's budget, controlling expenses while maintaining service quality.
• Stay updated on industry trends and best practices in hospitality cleaning and hygiene.

Requirements

• Minimum of 5 years of experience in housekeeping management within the hospitality industry (hotels, resorts).
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• In-depth knowledge of housekeeping operations, cleaning techniques, and hotel standards.
• Familiarity with cleaning chemicals, disinfectants, and equipment.
• Strong understanding of health, safety, and sanitation regulations in the hospitality sector.
• Excellent organizational, time management, and problem-solving skills.
• Strong communication and interpersonal skills, with a focus on guest service.
• Ability to manage budgets and control costs effectively.
• Proficiency in using hotel management software and standard office applications.
• A passion for cleanliness and a commitment to excellence.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for professional growth within a leading hospitality brand.
• Chance to work in the beautiful coastal town of Mossel Bay, Western Cape.

This role provides the satisfaction of ensuring guest comfort and contributing to the reputation of a premier establishment.