Guest Experience Concierge: Reception & Night Audit

The Capital Hotels & Apartments; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Capital Hotels & Apartments in Johannesburg is seeking an attentive Receptionist to manage guest arrivals and departures, accounts, and inquiries. You will handle reservations, guest requests, and daily front desk operations with a focus on service quality.

Minimum 1–2 years receptionist experience and a hospitality mindset are essential. Protel PMS and MS Office skills are required; the role supports a dynamic, guest-centric hotel team.

Qualifications

• Matric and hospitality qualification or equivalent.
• 1–2 years receptionist experience.
• Knowledge of Front Office, Reservations and General Management procedures.
• Strong communication and guest-service skills.
• Night Audit experience is advantageous.
• Protel PMS and MS Office knowledge.
• Ability to work in a team and independently.
• Discreet, presentable and detail-oriented.

Responsibilities

• Check guests in and out of the hotel.
• Maintain guest accounts and process guest transactions.
• Deal with special needs or requests from guests.
• Assist with reservations for guests.
• Run Night Audit shifts.

Skills

Front Office

Reservation management

Guest service

Communication

Teamwork

Night Audit

Problem-solving

Education

Matric

Hospitality qualification or equivalent

Tools

MS Office

Protel PMS

Job description

The Capital Hotels & Apartments in Johannesburg is seeking an attentive Receptionist to manage guest arrivals and departures, accounts, and inquiries. You will handle reservations, guest requests, and daily front desk operations with a focus on service quality.

Minimum 1–2 years receptionist experience and a hospitality mindset are essential. Protel PMS and MS Office skills are required; the role supports a dynamic, guest-centric hotel team.