Guest Experience Concierge — Aparthotel (Cape Town)

Propr; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Propr is seeking an energetic Aparthotel Receptionist in Cape Town to deliver exceptional guest experiences. You’ll welcome guests, handle inquiries, bookings and payments, and liaise with guest experience and operations teams to ensure smooth stays.

The ideal candidate has 1.5 years in guest-facing roles, strong communication, empathy, and a proactive, team-focused mindset. A customer-first attitude and tech-savvy approach are essential.

Qualifications

• 1.5 years of relevant guest-facing or customer service experience.
• Based in Cape Town and comfortable working shifts.
• Empathetic with high emotional intelligence.

Responsibilities

• Welcome guests as they arrive and assist with check-in and check-out.
• Attend to guest questions or concerns to ensure satisfaction.
• Liaise between Guest Experience, Property Managers, Operations, Concièrges and guests.
• Answer emails, messages and phone calls.
• Create bookings and process payments.
• Problem-solve with the team to maintain service excellence.

Skills

Guest service

Hospitality experience

Strong communication

Team player

Job description

Propr is seeking an energetic Aparthotel Receptionist in Cape Town to deliver exceptional guest experiences. You’ll welcome guests, handle inquiries, bookings and payments, and liaise with guest experience and operations teams to ensure smooth stays.

The ideal candidate has 1.5 years in guest-facing roles, strong communication, empathy, and a proactive, team-focused mindset. A customer-first attitude and tech-savvy approach are essential.