Guest Experience Receptionist | Front Desk Pro

Accorhotel; Mbombela (Nelspruit); Presencial; ZAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Accor operates a welcoming front desk in Mbombela, South Africa, seeking a professional Receptionist to create a positive guest experience. You will manage check-ins, bookings, and inquiries, while coordinating with other departments to ensure satisfaction.

Strong communication, customer service, and organizational skills are essential. The role requires multitasking in a fast-paced environment and flexibility for weekend/holiday shifts.

Formación

• High School diploma or equivalent required.
• Experience in front office operations or customer service preferred.
• Proficiency with Microsoft Office and basic computing.

Responsabilidades

• Greet and direct visitors with a warm, professional welcome.
• Manage incoming calls, emails, and correspondence efficiently.
• Handle guest check-in and check-out procedures.
• Process reservations and manage room bookings.
• Address guest inquiries and provide prompt solutions.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain a clean, organized reception area.
• Perform data entry and filing; support clerical tasks as needed.
• Ensure accurate billing and payment processes.

Conocimientos

Customer service

Communication

Multitasking

Organizational skills

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Property management systems

Descripción del empleo

Accor operates a welcoming front desk in Mbombela, South Africa, seeking a professional Receptionist to create a positive guest experience. You will manage check-ins, bookings, and inquiries, while coordinating with other departments to ensure satisfaction.

Strong communication, customer service, and organizational skills are essential. The role requires multitasking in a fast-paced environment and flexibility for weekend/holiday shifts.