Luxury Hotel Front Desk Concierge

Placements24; Mbombela (Nelspruit); On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Wage + service charge

Health benefits

Employee discounts

Training opportunities

Great work environment

Job summary

Placements24 is seeking a welcoming Front Desk Agent for a luxury hotel in Nelspruit (Mbombela), Mpumalanga. You will be the first point of contact for guests, greeting arrivals, assisting with check-in and check-out, handling inquiries, and providing information about services and local attractions.

You will maintain a polished appearance, deliver exceptional customer service, manage reservations, process payments accurately, and handle multiple tasks in a fast-paced environment.

Qualifications

• Prior front desk or hospitality experience.
• Excellent communication and interpersonal skills.
• Proficiency with hotel reservation systems.
• Able to multitask in a fast-paced environment.
• Flexible shifts including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage guest check-in and check-out processes efficiently.
• Handle guest requests, reservations, and provide information about hotel services and local attractions.
• Resolve guest issues and complaints with empathy and promptness.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and balance cash and credit card transactions accurately.

Skills

Customer service

Communication

Multitasking

Front desk software

Professional appearance

Tools

Hotel reservation systems

Job description

Placements24 is seeking a welcoming Front Desk Agent for a luxury hotel in Nelspruit (Mbombela), Mpumalanga. You will be the first point of contact for guests, greeting arrivals, assisting with check-in and check-out, handling inquiries, and providing information about services and local attractions.

You will maintain a polished appearance, deliver exceptional customer service, manage reservations, process payments accurately, and handle multiple tasks in a fast-paced environment.