Front Office Leader: Guest Experience & Reservations

Placements24; Mbombela (Nelspruit); In loco; ZAR 360.000 - 600.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Health benefits

Paid vacation

Professional development

Collaborative work environment

Descrizione del lavoro

Placements24 is recruiting a professional Front Office Manager for a premier property in Nelspruit, Mpumalanga. You will lead the reception and guest services team, overseeing check-in/check-out and reservations to ensure a warm, efficient welcome for every guest.

You will drive guest satisfaction through strong leadership, problem-solving and a commitment to service excellence, while maintaining high standards of appearance and operations in a fast-paced hospitality environment.

Competenze

• Minimum 4 years in front office management or supervisory roles.
• Strong knowledge of hotel operations and front desk procedures.
• Excellent leadership and interpersonal communication.
• Ability to handle stressful situations and guest issues.
• Proficiency with property management systems (PMS).

Mansioni

• Manage daily front office operations, including staff supervision, scheduling, and training.
• Ensure efficient check-in and check-out, responding to guest inquiries and requests promptly.
• Oversee reservation management and room inventory to maximize occupancy.
• Handle guest complaints and service recovery professionally.
• Maintain high standards of appearance and service quality for the front desk team.
• Implement and monitor front office procedures to enhance guest satisfaction and operational efficiency.

Conoscenze

Front office management

Staff supervision

Leadership

Communication skills

Interpersonal skills

Crisis resolution

Strumenti

PMS software

Descrizione del lavoro

Placements24 is recruiting a professional Front Office Manager for a premier property in Nelspruit, Mpumalanga. You will lead the reception and guest services team, overseeing check-in/check-out and reservations to ensure a warm, efficient welcome for every guest.

You will drive guest satisfaction through strong leadership, problem-solving and a commitment to service excellence, while maintaining high standards of appearance and operations in a fast-paced hospitality environment.